Vicki L Rollins
About
Detail
Co-Owner & General Manager at Glenaden Homes Inc
Toronto, Ontario, Canada
Résumé
Jobs
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- GCo-owner & general managerGlenaden Homes Inc.Apr 2016 - Current (10 years 3 months)- Glenaden specializes in building GTA. Working with architect and design partners, we specialize in major renovations & additions with $500K+ budgets.
- AVice president, sales & marketing operationsAngoss SoftwareNov 2012 - Mar 2016 (3 years 5 months)- Responsible for North American Software Sales, Global License Renewal Management, and Global Sales & Marketing Operations including Angoss CRM strategy, coverage model, territory planning, sales enablement tools, sales process design as well as oversight for all marketing functions including product marketing, events and campaigns.
Director / principalMarketbridgeApr 2002 - Sep 2011 (9 years 6 months)- Served as Project Manager for 30+ client engagements, overseeing projects with an average value of $1.3M, a duration of 5 months and an average project team of 11 members. - Oversaw the design and implementation of a Top 5 Hardware Peripheral Provider's outsourced Telecoverage pilot and subsequent expansion from 19 to 60 staff over 2 years, managing a project value of +$3M and a multi disciplinary team of 15+, ultimately achieving +$80M in sales pipeline generated for the field sales organization. - Sponsored by the CEO to project manage the expansion of a Top 3 Office Equipment Provider's Outsourced Inside Sales Channel from a staff of 19 to 300 over a 10-month period, including the pilot setup, with a project value of $15M and a te- TeleWeb CRM program managerXeroxJan 2001 - Jan 2002 (1 year 1 month)- Transitioned North American business processes and united CRM systems and strategies for the North American TeleWeb Channel, leading stakeholder communication, business requirement alignment, and process linkage. - Created a first of kind unified dashboard and confronted disjointed, misaligned reporting processes by facilitating business process workshops and standardizing KPI, reporting methodologies and data repositories. - Directed full scale organizational change management from communications & expectation setting and role transition strategies to training and curriculum deployment, and pilot & rollout to operations.
- MManager, NA TeleWeb metrics & reportingJan 1999 - Jan 2001 (2 years 1 month)- Streamlined and unified reporting by identifying the metrics and reporting structure to transition disparate North American manual procedures to weekly, systematic reporting processes for a $500M North American channel. - Developed business cases and job descriptions to establish 10 critical business, financial and reporting analyst roles, defining organizational career planning and recruitment strategies as well as grade and compensation structures. - Led management of a staff of analysts and directed professional development and workload and manpower planning for transitioned operations, mastering results-based planning to catapult staff productivity and annual revenue targets. - Strategized on right sizing and reengineering prog
- NManager, business process integrationNorth American TeleWeb Business UnitJan 1999 - Apr 1999 (4 months)- Co-authored Strategic Direction White Paper for the Canadian TeleCoverage Business Model, while taking the lead on setting annual revenue targets for national Outbound Telemarketing programs and new TeleCoverage initiatives. - Handpicked to design and integrate inside sales businesses processes for this first of kind critical business initiative to implement across two Teleweb Centres in Dallas, TX & Saint John, NB.
- PProject leader, coverage strategy implementationFeb 1997 - Jan 1999 (2 years)- Selected to lead a cross-functional team of Information Management, Commissions, Marketing & Finance staff to implement field operations strategies at the sales districts level for the office of the President and CEO. - Quickly cemented a reputation within executive and project teams as the go to for project planning by creating detailed project schedules, identifying key internal systems modifications and coordinating sales territory configurations.
Education
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- PMI, project management instituteProject Management InstituteJan 2009 - Dec 2021 (13 years)
- MBASouthwestern Oklahoma State UniversityJan 1993 - Dec 1994 (2 years)
- CommerceUniversity of New BrunswickJan 1988 - Dec 1992 (5 years)