Verónica Bohórquez Muñoz

Verónica Bohórquez Muñoz

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Logistics Management
Bogota, Colombia

Contact Verónica regarding: 

Flexible work
Starting at COP6/hour
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Résumé


Jobs verified_user 0% verified
  • Torre.ai
    Operations Freelancer public Remote experience
    Torre.ai
    Aug 2023 - Current (1 year 10 months)
  • T
    Data Internship public Remote experience
    Torre
    Dec 2021 - Apr 2022 (5 months)
    Data Science
  • DIGISAP
    Writing freelance public Remote experience
    DIGISAP
    Apr 2021 - Current (4 years 2 months)
    - I am in charge of writing articles for the company´s blog, focused on Florida´s Real Estate Market. I write those articles in Spanish, but I usually find the best information in English so, I use the information to create an interesting article. I write articles as a freelance for Digisap. Also, I have to use Microsoft 365
  • Solutek Informática
    Purchases
    Solutek Informática
    Nov 2019 - Dec 2020 (1 year 2 months)
    - I designed the customer database, reorganized the warehouse, and did the final inventory of the available goods ready to sell. I focused on cost savings from my area and supported the commercial department. - I was in charge of the purchasing department of Solutek. My responsibilities included supply, warehousing, logistics management, and keeping a good relationship with the suppliers based on trust and communication. - I had to guarantee the correct delivery of the orders to the customers under the agreed terms, also, I was in charge of the reverse logistics processes like warranties, changes, post-sales support, etc. Purchases department
  • A
    Bilingual Agent
    AT&T
    Oct 2016 - May 2017 (8 months)
    - I learned all the English logistic argot. I mastered my active listening to frustrated customers, multitasking, and I learned to work under pressure and doing everything as fast as I could. For the short time we had, I learned to learn quickly - I was a bilingual customer service representative for AT&T. My principal function was to be a bridge between the company and its customers when there were errors. - I was in charge of speeding up delayed orders, find lost orders, service activations for new customers, and help frustrated customers. A bilingual customer service representative
  • I
    Customer Service Assistant
    Internacional Logística
    Jul 2015 - Jan 2016 (7 months)
    - The principal objective of my design was to make the customer service department for building loyalty among the present customers and the future ones; based on the way we handled the problems the operations department could have. - I had to make sure the relationship between the company and its clients last longer in time and made them feel their needs were being fulfilled. - Creating and design the Internacional Logistica´s customer service department, according to the company´s needs. I focused the project on supervising and supporting the operational department. - Making the operation´s manuals, how to handle mistakes, delays, and lost orders, sending the feedback to the specific area, and preventing the information from been lost. Cus
  • M
    Marketing Internship
    Miguel Caballero SAS
    Jun 2013 - Oct 2013 (5 months)
    - Creation of the customer database - I was part of the team that created the customer database. We had to collect the data from all the company´s areas and, we went through their twenty-year history to make sure all the information was there. Handled and gathered all the information to create the customer database from Miguel Caballero, I did the satisfaction survey to all the customers.
Education verified_user 0% verified
  • Platzi
    Data Science School public Remote experience
    Platzi
    Jun 2021 - Current (4 years)
  • A
    Excel expert public Remote experience
    A2 Capacitación
    Dec 2020 - Current (4 years 6 months)
    - Excel expert Curso de excel One of the most known tools is Excel in the world
  • Q
    Leadership Studies
    Qhantati
    Dec 2018 - Jun 2019 (7 months)
    - I learned how to became a successful leader and team leadership Leadership studies
  • Cámara de comercio de Bogotá
    Logistic and Production Diplomat
    Cámara de comercio de Bogotá
    Aug 2015 - Nov 2015 (4 months)
  • U
    Logistics and Production Mangement
    Universidad del Rosario
    Jan 2010 - Mar 2018 (8 years 3 months)
    - I have a bachelor's degree in logistics. One of the principal areas in my studies and my professional experience has been Customer Service
Projects verified_user 0% verified
  • I
    creation of customer service department for Internacional Logística
    Internacional Logística
    Jun 2015 - Jan 2016 (8 months)
Publications verified_user 0% verified
  • DIGISAP
    Oportunidades en Miami y en el Sur de La Florida
    DIGISAP
    Jun 2021 - Current (4 years)
    - I write most of the PSF Realty website articles, from Jun/2021. I work as a freelancer I write freelance articles for the PFS Realty blog. One of the metrics I use is the number of viewers every month
  • D
    El creciente encanto del mercado inmobiliario de Miami
    DIGISAP SAS
    May 2021 - Current (4 years 1 month)
  • U
    Creación del Departamento de Servicio al Cliente en Logística Internacional
    Universidad del Rosario
    Dec 2015 - Jun 2017 (1 year 7 months)
    - Autor to the paper - Created the Customer Service Department of Internacional Logística
  • T
    Todo lo que siempre quiso saber sobre el impuesto inmobiliario de Miami… y nunca se atrevió a preguntar