Vera Lúcia Sá de Melo
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Vera Lúcia Sá de Melo

Vera Lúcia Sá de Melo

About

Detail

Customer Experience & Technical Support | Digital Marketing & Social Media Strategy |Education & Training Development
Brazil

Contact Vera regarding: 

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Full-time jobs
Starting at USD1.8K/month
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Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Q
    Social Media Specialist at Quiklearn (Remote)
    Quiklearn,
    Aug 2023 - Jan 2024 (6 months)
    Developed and executed comprehensive social media strategies to establish Quiklearn's online presence and brand visibility. Created the brand's messaging guide to ensure consistent and effective communication across all social media channels. Conducted competitive analysis to identify industry trends and inform strategy adjustments. Managed social media engagement and analytics to track performance, and optimize content reach SEO Best Practices Skills: Content Optimization, Market Research, Messaging Guide Creation, Social Media Management
  • M
    Host, Customer and Tech Support
    Mycroft Technologies Inc.,
    Feb 2023 - Aug 2024 (1 year 7 months)
    Facilitated and supported market research meetings, ensuring a seamless user experience for customers. Worked with an organization trusted by innovative companies such as Disney, Apple, Amazon, and others. Drove business growth through in-depth product and service knowledge and high-quality customer service and . Built strong customer relationships through communication and relationship-building skills.
  • N
    Founder of Online English Course
    New English - Inglês para brasileiros,
    Jan 2017 - Jan 2023 (6 years 1 month)
    Led development and scaling of an education platform from 2 to over 200 students in five years through strategic planning. Managed business development, client evaluation, use case definition, and local testing environment. Directed transition from in-person to online teaching (remote), including migration of methodology and system. Utilized Microsoft Dynamics 365 on a limited basis to support basic human resources tasks, contributing to operational efficiency. Skills: Human Resources, Basic ERP Experience (Microsoft Dynamics 365)
Education verified_user 0% verified
  • D
    MBA in Marketing and Communication
    Descomplica UniAmérica, Centro Universitário
    Jan 2022 - Jan 2024 (2 years 1 month)
    The MBA in Marketing and Communication from Descomplica UniAmérica Centro Universitário equips students with strategic marketing skills that directly impact sales. The program emphasizes market analysis, consumer behavior, and brand management, enabling students to create targeted campaigns that resonate with customers. It also covers digital marketing techniques and data analysis, allowing students to optimize sales funnels and drive conversions. This program is ideal for professionals aiming to enhance sales performance through effective marketing and communication strategies.
  • U
    Bachelor's Degree in Engineering
    Universidade Tiradentes - Unit
    Jan 2015 - Jan 2020 (5 years 1 month)
    My Civil Engineering course at Tiradentes University equipped me with analytical skills and problem-solving abilities that are highly transferable to roles in customer support and operations optimization. Through project management and technical problem-solving, I learned to manage complex tasks, work collaboratively, and ensure efficient outcomes—skills that I now apply to enhance customer experiences and streamline operations.