Vann Hallem Ardila Viasus

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Operations manager

Sempull Inc.

Jan 2024 - Jan 2025 (1 year 1 month)

As Operations Manager, I oversaw daily operations, ensuring efficiency, compliance, and the achievement of organizational objectives. I led cross-functional teams by optimizing processes, driving performance improvements, and delivering measurable results. Additionally, I maintained email support to facilitate constant communication with clients, providing them with updates and reports on each portfolio service, which enhanced client relationships and service transparency. Furthermore, I engaged in lead generation and prospecting activities, designing strategies aimed at business growth. Developing lead campaigns and data scraping were integral daily tasks that contributed to expanding the client base and enhancing operational success. I ut

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Datacenter de Colombia Customer Service supervisor

Skynet Worldwide Express Company:

Apr 2023 - Sep 2023 (6 months)

As a Customer Service Supervisor at Datacenter de Colombia, I supervised the Customer Service team, effectively handling client requests and providing support across supply chain, logistics, sales, and transportation processes. I assisted the Sales team by engaging new customers, building rapport, and supporting deal closures for logistics services. Additionally, I utilized my data reporting skills to present daily performance reports on the Logistics Supply Chain and client prospecting activities, leveraging Microsoft Excel as the reporting platform to enhance operational transparency and decision-making. My project management skills were applied by assigning each new client to a specific project, ensuring that services were tailored to me

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Customer Service Agent

Bang & Olufsen Company: 5CA

Jan 2023 - Jan 2025 (2 years 1 month)

As a Customer Service Agent, I provided technical support via phone and email for customer inquiries on sound and video devices, utilizing Zendesk and desktop tools to troubleshoot issues and deliver effective solutions. Additionally, I conducted weekly data reporting on assisted customers and quality assurance assessments, which helped in identifying trends and improving service delivery. Furthermore, I engaged in digital outreach to enhance customer engagement and satisfaction, while also applying sales techniques to identify cross-selling opportunities, thereby contributing to overall service effectiveness and customer retention. My role also involved following up with logistics and dispatch management to ensure timely shipping of sales

Team lead

Booking.com

Mar 2022 - Jan 2023 (11 months)

As a Team Lead, I managed teams of 15–16 agents by monitoring KPIs, delivering regular feedback from audits, and overseeing attendance, payroll, and medical leave processes. I prepared performance reports, conducted data analysis, and presented updates through decks to ensure agents were aligned with organizational goals. Additionally, I utilized Microsoft 365 for reporting and data management, ensuring efficient tracking of team performance. I provided email support and assistance, maintaining direct communication with clients to deliver consistent feedback and address any system issues, thereby enhancing real-time support for the teams under my leadership. Furthermore, I managed a CRM system daily to effectively handle client data, which

CSG SPECIALIST

Booking.com

Jun 2021 - Mar 2022 (10 months)

As a CSG Specialist, I assisted customers with reservations via Booking.com, delivering accurate solutions and high-quality service. I utilized available tools to resolve inquiries efficiently and maintain strong customer satisfaction levels. Additionally, I engaged in cross-sales with customers, enhancing their experience and contributing to overall business growth. My role involved using a built-in Customer Relationship Management (CRM) system to assist customers effectively and provide valuable insights to our business. I also contributed to data reporting by preparing weekly performance reports using Microsoft Excel and Google Sheets, which supported the team lead in tracking key metrics and KPIs. This analytical work helped in identify

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Quality control Analyst

Secretaria de salud de Boyacá- Gobernación de Boyacá

Jun 2020 - Dec 2020 (7 months)

As a Quality Control Analyst, I was responsible for ensuring that products met quality standards through rigorous testing and analysis. I conducted detailed inspections and evaluations of materials and finished products, documenting findings to support compliance with industry regulations. Additionally, I developed spreadsheets using Microsoft Excel and Google Sheets for laboratory data analysis, which streamlined data management and enhanced reporting accuracy. This integration of technology into my workflow not only improved efficiency but also facilitated better decision-making based on comprehensive data insights.

Quality control analyst

SGS

Nov 2013 - Sep 2014 (11 months)

Quality control analyst

SGS

Nov 2013 - Sep 2014 (11 months)

Vann Hallem Ardila Viasus

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