Vangie Ann Cabiara

Vangie Ann Cabiara

About

Detail

Technical Support | Customer Service
Dumaguete City, Central Visayas, Philippines
Contact Vangie regarding: 
work
Full-time jobs
Starting at USD550/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Sales Representative
    Fixtman LLC
    Jan 2025 - Jun 2025 (6 months)
    • Advised clients on installation solutions for TVs, appliances, furniture, gazebos, smart-home systems, and play equipment. • Provided accurate, transparent project estimates aligned with company quoting standards. • Provided accurate, transparent project estimates aligned with company quoting standards. • Supported business growth by engaging real estate partners, property managers, and contractors through the "Become a Partner" program.
  • A
    Customer Service Expert
    Alorica | Google Fi
    Jul 2024 - Jan 2025 (7 months)
    • Collaborated with engineering and cross-functional teams to identify root causes of recurring issues. • Created and updated internal documentation to improve support accuracy and consistency. • Trained new specialists, enhancing team performance and knowledge retention. • Managed high-volume tickets efficiently while meeting or exceeding KPIs.
  • T
    Technical Support Specialist
    Teleperformance | Comcast
    Sep 2023 - Jun 2024 (10 months)
    • Delivered accurate technical troubleshooting across billing, connectivity, and device-related issues. • Escalated critical or high-impact cases promptly to maintain service reliability. • Provided clear, step-by-step remote assistance to customers with varying technical skill levels. • Maintained up-to-date knowledge of products, tools, and support procedures. • Consistently exceeded department KPIs for CSAT, resolution time, and quality assurance.
  • Q
    Technical Support Specialist
    Qualfon Inc. | Tracfone
    Aug 2022 - Aug 2023 (1 year 1 month)
    • Handling escalated customer concerns with efficiency and empathy, ensuring balanced resolutions. • Responded to inquiries regarding products, services, and account details. • Improved customer satisfaction through effective conflict resolution and clear communication. • Managed high-stress situations professionally while maintaining service quality
Education verified_user 0% verified
  • C
    ENGLISH LANGUAGE PROFICIENCY
    Clair Voyance Philippines
    Sep 2025
  • C
    BOOKKEEPING TRAINING using QUICKBOOKS
    Clair Voyance Philippines
    Sep 2025
  • Negros Oriental State University
    Associate in Medical Dental Nursing Assistant
    Negros Oriental State University
    Jan 2018 - Jan 2020 (2 years 1 month)
  • C
    BASIC VIRTUAL ASSISTANT TRAINING
    Clair Voyance Philippines
    Sep 2025