Vanessa Jaramillo Rios Business Development | Partnering with IT Managers to

Business Development Representative

stormwind studios

Jul 2025 - Current (1 year)

As a Business Development Representative at StormWind Studios, I connect professionals, decision-makers, and learning & development teams with impactful online training solutions. 🔹 Engage with prospects in the IT, education, government, and private sectors 🔹 Schedule demos and identify pain points to offer tailored training options 🔹 Represent StormWind’s live and on-demand certification courses (Microsoft, Cisco, AWS, CompTIA, PMP®) 🔹 Collaborate with Account Executives to support the sales pipeline and client relationships 🔹 Use tools like Salesforce, Outreach, and ZoomInfo for pipeline management and lead generation What sets StormWind apart is our ability to blend engaging live instruction with flexibility, and I enjoy helping cli

Senior Dispute Support

Visa

Feb 2024 - Nov 2024 (10 months)

I provided support to customers worldwide, assisting with emergencies such as card loss, theft, and fraud. I played a key role in educating cardholders about Visa's emergency services, actively promoting these services, which directly contributed to the company’s revenue growth. I ensured that customers were informed about the exclusive benefits of their Visa cards, helping them maximize their usage and derive full value from their benefits. I managed and resolved fraud-related disputes for prepaid and debit cards, facilitating the investigation and resolution of both simple and complex cases. Although my role wasn’t directly in sales, I was essential in delivering an exceptional customer experience, aligning each interaction with Visa's op

Sales and Customer Care Expert

Asurion

Mar 2023 - Feb 2024 (1 year)

I provided bilingual support in English and Spanish to insured clients in the United States, assisting with claims for lost or damaged technological devices. I guided clients through the claims process, ensuring compliance with insurance requirements and facilitating timely resolutions. My role required not only delivering exceptional customer service but also identifying opportunities to enhance protection plans and cross-sell additional services. Key achievements included maintaining a conversion rate of 11% for upgrading clients to enhanced electronic device protection plans, significantly exceeding the company benchmark of 7%. I consistently surpassed stringent service quality metrics, assessed through AI, achieving scores above 90% and

Team Lead

Foundever

Apr 2021 - Mar 2023 (2 years)

Led a high-performing team of customer support and retention agents, driving the achievement of key performance metrics through strategic planning, training, and operational excellence. My role was centered on fostering a positive and disciplined work environment, ensuring agents had access to the tools, resources, and guidance needed to deliver exceptional results. Key responsibilities included: - Developing and implementing strategies to improve retention rates, customer satisfaction, and team performance, consistently surpassing company targets. - Coaching and mentoring team members, offering actionable feedback and professional development opportunities to support their growth. - Monitoring customer interactions and operational metrics

Retention Support Specialist

Sitel Group

Dec 2020 - Apr 2021 (5 months)

I managed customer retention by addressing concerns, resolving issues, and developing tailored solutions to ensure client loyalty. I successfully retained a significant number of clients monthly, providing support to Wall Street Journal and Barron’s Magazine subscribers in English. Furthermore, I leveraged my ability to engage, influence, and build strong relationships with clients to deliver exceptional service. Key responsibilities included: - Handling customer complaints and objections with empathy and professionalism to prevent account cancellations. - Advising clients on customized plans and solutions aligned with their needs, promoting satisfaction and long-term loyalty. - Developing and implementing retention strategies that enhan

Entrepreneur & Mindfulness Trainer

Insight Timer

Mar 2016 - Current (10 years 4 months)

For over eight years, I have successfully led my own mindfulness and wellness teaching, specializing in yoga, emotional intelligence, and body awareness. I design and deliver tailored classes, workshops, and coaching sessions aimed at fostering personal growth, stress management, and overall well-being. This role requires strong leadership, strategic planning, and the ability to build meaningful connections with individuals and organizations. Throughout this journey, I have partnered with reputable organizations, including ETB, Universidad del Rosario, Universidad Piloto de Colombia and several educational institutions such as Jardín Infantil Hanzel y Gretel, Jardín Infantil Sésamo Kids, Liceo VAL, and Institución Educativa Distrital El Rod

Product Manager - Financial Products & Transactional Services

BBVA Colombia

Apr 2014 - May 2015 (1 year 2 months)

I managed a range of financial products, including mortgage loans, leasing services, and transactional products such as current accounts, remittances, and portfolios, ensuring the alignment of these offerings with the bank's growth strategy. My responsibilities included overseeing product development, market positioning, and creating strategies to drive sales and enhance product adoption. Key responsibilities and achievements: - Managed the entire product lifecycle, from creation to execution, with a strong focus on market competitiveness and identifying opportunities for differentiation. - Developed and implemented strategies to boost sales and product placement, aligning efforts with the bank’s growth objectives. - Led the design and exec

Commercial Offers & Client Engagement Specialist

BBVA

Oct 2013 - Mar 2016 (2 years 6 months)

I managed the e-Offer digital tool, which was designed to engage and retain payroll clients (B2C) by offering a comprehensive view of the bank's commercial products. I led the strategy for the tool’s placement, ensuring it aligned with corporate goals set by BBVA Spain, and created incentives to drive adoption and meet performance targets. Additionally, I analyzed the profitability of both B2C and B2B clients, designing tailored offers for companies, entrepreneurs, and multinational clients, based on their specific needs and potential for long-term partnership. I focused on building strong, sustainable relationships with corporate clients, ensuring that the bank's offerings were aligned with their business objectives. This role required str

Backoffice Support & Sales Specialist

BBVA

Jun 2013 - Oct 2013 (5 months)

I provided comprehensive back-office support and operational assistance to business banking executives, ensuring smooth processes for small and medium-sized business clients. I was responsible for the daily and monthly reconciliation of accounting entries and inter-office balances, ensuring accuracy and compliance with financial regulations. I also supported the commercial team by leveraging product knowledge to help finalize client product sales and provide post-sale services. Key responsibilities and achievements: - Reconciled accounting entries and balances, ensuring compliance with internal controls and financial reporting standards. - Provided commercial and operational support for business clients, facilitating the sale and finalizati

Head of Customer Service and Management

BBVA

Apr 2013 - Jun 2013 (3 months)

I was responsible for leading and supervising the customer service team, ensuring personalized service for clients interested in credit, savings, and investment products. My focus was on providing tailored solutions to meet each client’s needs, conducting detailed analysis of documents and profiles to ensure the effectiveness of credit operations. Key Responsibilities and Achievements: - Led personalized customer service, driving the sale of financial products and maximizing customer satisfaction. - Conducted thorough analysis of client documents and profiles to ensure proper approval of credit operations, maintaining high standards of quality and compliance. - Supervised the implementation of internal processes, providing training and supp

Customer Service Specialist

BBVA

Mar 2012 - Apr 2013 (1 year 2 months)

Provide exceptional customer service, alongside driving commercial sales, customer retention, and managing operational tasks. I actively engaged with clients to promote financial products and services, meeting sales objectives and identifying new business opportunities through phone outreach and personalized advice. I excelled at building and maintaining long-term client relationships by focusing on retention, particularly through pre-cancellation and cancellation management of important client accounts. Furthermore, I was also responsible for managing overdue accounts and actively pursued collections through proactive phone calls, reminding clients of their obligations. Likewise, I efficiently handled complaints from regulatory bodies, fol

Bank Teller & Financial Services Associate

BBVA

Nov 2011 - Mar 2012 (5 months)

Responsible for handling both large and small cash transactions, ensuring accuracy and efficiency in processing deposits, withdrawals, and other financial transactions. I expertly managed cash flow, ensuring that all transactions were completed in accordance with bank protocols. Additionally, I provided personalized service by advising clients on financial products and services, helping them make informed decisions to meet their banking needs. I took pride in delivering exceptional customer service, ensuring that clients' transactions were processed smoothly and efficiently while maintaining a high level of accuracy. My ability to manage financial transactions, along with my consultative approach in offering financial products, allowed me t

Front Desk & Client Services Associate

Adecco

Nov 2010 - Nov 2011 (1 year 1 month)

Responsible for providing exceptional customer service and managing various administrative tasks, ensuring smooth operations at the front desk. I greeted clients, handled documents, and offered advice on the bank’s products and services, actively driving sales and client engagement. I also ensured clients received timely information, including balances, statements, and contract details, contributing to a positive customer experience. Additionally, I managed overdue accounts by proactively following up with clients through phone calls, reminding them of their financial obligations and supporting the recovery process. I also handled complaints, ensuring that solutions were verified and implemented according to bank protocols. I kept client in

Executive & Administrative Support Specialist

Grupo InfoSources

Jun 2010 - Nov 2010 (6 months)

Provided comprehensive administrative support to the management team, ensuring smooth daily operations and efficient handling of key tasks. I was responsible for managing the executive’s calendar, receiving calls, and coordinating communication through emails, ensuring that all information was delivered in a timely and professional manner. I also handled accounting tasks, including reviewing payments to suppliers and collections from clients, contributing to the company's financial operations. I played a key role in preparing contracts and documentation for bidding processes, ensuring that all materials were accurate and submitted on time. Additionally, I managed correspondence, handled messaging, and generated detailed reports, ensuring th

Affinity Sales & Insurance Specialist

Liberty Mutual Insurance

Jan 2010 - Jun 2010 (6 months)

Responsible for promoting and selling a wide range of insurance products, including life, health, auto, and housing insurance, through strategic partnerships with employee funds. I conducted scheduled visits to offer tailored insurance plans to employees and members of these organizations, ensuring their needs were met with appropriate solutions. I also generated detailed reports on sales performance, tracking effective sales and client relationships. Additionally, I managed customer service calls to address client inquiries, resolve doubts, and schedule follow-up visits for further product promotion. My focus was on providing excellent customer service while ensuring that sales targets were met and relationships with clients and partners w

Academic Programs Promotion Specialist

Universidad Autónoma de Colombia

Jul 2008 - Nov 2009 (1 year 5 months)

Responsible for developing promotional plans and advertising strategies to increase enrollment in the university’s academic programs. I visited schools and participated in university fairs, including Corferias, to generate interest in the university and encourage prospective students to apply. I created and managed databases of potential students, sending them detailed information about the university and their programs of interest via email. Additionally, I made follow-up service calls to address inquiries, resolve concerns, and remind prospective students about key dates for registration and admissions. Key responsibilities and achievements: - Developed and executed promotional and advertising strategies to boost student enrollment. - Rep

Vanessa Jaramillo Rios

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