VALERIA GAMBOA Virtual Office Assistant at Therapy Tree

Virtual Office Assistant

Therapy Tree

Aug 2025 - Current (9 months)

- Managed patient scheduling and coordinated appointments using the RainTree EMR system. - Updated patient records and ensured accurate documentation within the EMR platform. - Provided support to clients by answering inquiries and guiding them through administrative processes. - Assisted with session reminders, follow-ups, and patient updates to support continuity of care. - Coordinated with therapists to communicate schedule changes and key patient information. - Maintained organized digital files and administrative documentation for efficient office operations. - Supported virtual office workflows by identifying minor issues and helping streamline daily tasks. - Delivered professional and empathetic customer service in a fast-paced, remo

Senior Virtual Medical Receptionist

Front Desk Helpers

Jan 2025 - Aug 2025 (8 months)

- Coordinated high-volume scheduling and managed patient workflows using AthenaOne to support provider operations efficiently. - Handled inquiries and provided clear information on services, insurance, and procedures, ensuring consistent communication. - Verified insurance details, processed payments, and maintained accurate administrative records. - Reviewed system reports through Issabel to track communication and ensure timely follow-ups. - Managed confirmations, reminders, and documentation using Google Workspace tools. - Supported virtual consultations by guiding patients through telemedicine processes. - Processed prescription refills and referrals while maintaining confidentiality and accuracy. - Identified administrative inefficienc

Self-Contained Teacher – Primary School

Gimnasio Británico

Aug 2024 - Jan 2025 (6 months)

- Coordinated academic planning, classroom operations, and student documentation for a third-grade group. - Prepared structured lesson plans and managed multiple academic tasks simultaneously. - Maintained organized records, reports, and progress documentation for students. - Facilitated communication between parents, teachers, and academic leadership. - Implemented strategies to maintain an efficient and productive learning environment. - Developed activities and materials aligned with institutional standards and schedules. - Managed classroom logistics and administrative requirements. - Supported students’ development through structured guidance and consistent follow-up.

G

Medical Receptionist/Administrative Assistant

Greville Road Medical and Dental General Practice

Oct 2023 - Jul 2024 (10 months)

- Coordinated appointment scheduling and front-office operations for multiple practitioners. - Maintained up-to-date records and supported administrative processes using Best Practice Premium. - Processed billing, claims, and payments with accuracy and confidentiality. - Managed daily communication with patients and staff to ensure consistent workflows. - Prepared documentation and updated information needed for clinical and administrative tasks. - Assisted with online claiming to streamline reimbursement processes. - Organized documentation, forms, and digital records for fast access and retrieval. - Supported operational tasks including invoicing, supply coordination, and general administrative duties.

Q

Medical Receptionist/Administrative Assistant

Queens Park Medical Centre

Aug 2023 - Apr 2024 (9 months)

- Coordinated scheduling, patient intake, and office workflows for a solo General Practitioner. - Updated patient information using MedicalDirector Clinical and maintained accurate records. - Assisted in processing Medicare claims through E-claims, Proda, and manual methods. - Provided front-office support through phone, in-person, and digital communication. - Organized filing systems and confidential documentation. - Facilitated smooth daily operations through consistent coordination and administrative support. - Prepared required forms, reports, and follow-up documentation. - Maintained professional communication with patients and ensured efficient service.

C

English Teacher

Colegio Celestin Freinet

Jan 2023 - Jul 2023 (7 months)

- Organized lesson planning, documentation, and daily academic operations for multiple grade levels. - Managed academic records, evaluations, and reports for students. - Prepared structured instructional materials aligned with school standards. - Coordinated schedules, assessments, and project timelines. - Supported student progress through individualized guidance and monitoring. - Facilitated communication between students, parents, and academic staff. - Assisted with curriculum planning and administrative tasks. - Ensured efficient classroom organization and adherence to institutional procedures.

English Teacher

Corporación Universal SAS

Feb 2022 - Dec 2022 (11 months)

- Planned and executed bilingual educational programs, managing documentation and academic coordination. - Led a team of English instructors, supporting scheduling, planning, and follow-up processes. - Organized workshops, seminars, and academic events in collaboration with staff. - Managed student records, enrollment documentation, and administrative files. - Coordinated communication with institutions, teachers, and students. - Designed materials and maintained consistent program workflows. - Provided guidance and support to ensure learning objectives were met. - Assisted with operational improvements to enhance program delivery.

English Teacher

Closer English

Apr 2021 - Aug 2021 (5 months)

- Planned and managed virtual lessons, materials, and student documentation. - Developed course content and ensured alignment with program schedules. - Monitored student progress and maintained organized reports and evaluations. - Communicated with students and parents to coordinate schedules and expectations. - Provided individualized support to enhance student performance. - Managed virtual tools and platforms to deliver classes efficiently. - Assisted in identifying learning gaps and adjusting plans accordingly. - Supported school operations through timely communication and administrative follow-up.

E

English Teacher

Educación googol sas

Sep 2017 - Nov 2020 (3 years 3 months)

- Led English instruction for large student groups while managing academic planning and documentation. - Coordinated bilingual projects across multiple institutions. - Designed course materials, tests, and organized academic schedules. - Managed academic reporting and progress tracking for over 200 students. - Collaborated with staff to improve curriculum and operational processes. - Facilitated communication between teachers, students, and parents. - Maintained organized academic records and administrative files. - Supported educational operations by implementing feedback and process improvements.

VALERIA GAMBOA

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