Valentina Rodriguez Ávila

Valentina Rodriguez Ávila

About

Detail

Executive Operations Coordinator and Administrative Support at Chattanooga Photo Booth Co. | Virtual Assistant
Bogotá, Bogota, Colombia
Contact Valentina regarding: 
work
Full-time jobs
Starting at COP3.7M/month ~USD1.16k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 34% verified
  • Chattanooga Photo Booth Co.
    Executive Virtual Assistant verified_user Verified experience public Remote experience
    Chattanooga Photo Booth Co.
    Dec 2024 - Current (1 year 10 months)
    As an Executive Virtual Assistant, I expertly managed executive agendas, coordinated internal and client meetings, and oversaw administrative documentation to ensure seamless operations. My role involved meticulous event planning and coordination, serving as the first point of contact for client inquiries, issue resolution, and experience management. I successfully coordinated event projects, ensuring that deadlines and budgets were met while optimizing workflows for efficiency. Additionally, I facilitated collaboration and process improvement through the implementation of technological tools, enhancing operational efficiency across the board. I maintained internal communication to keep the team aligned with operational changes and company
  • Tiny Mile
    Logistics, Operations and Customer Service associate verified_user Verified experience public Remote experience
    Tiny Mile
    Nov 2023 - Dec 2024 (1 year 2 months)
    - Coordinated logistics operations, ensuring efficiency in order fulfillment while providing exceptional customer service to eaters, restaurants, and drivers regarding orders and requests.
    - Prepared and analyzed reports to monitor orders and resolve issues, utilizing data management tools like Notion to enhance operational efficiency.
    - Leveraged skills in real estate executive assistance to support operations and customer service functions, including coordinating schedules, managing service requests, and handling client communications.
    - Collaborated closely with operations and logistics teams to organize workflows, track orders and deliveries, and ensure accurate documentation, thereby enhancing overall service delivery
  • P
    Community Manager and Graphic Coordinator public Remote experience
    Penya Gent Barcelonista de Bogotá
    May 2023 - Feb 2025 (1 year 10 months)
    - Planned and executed digital marketing strategies to attract and retain audiences, enhancing overall community engagement.
    - Managed advertising campaigns across platforms such as Facebook, TikTok, and Instagram, ensuring effective reach and impact.
    - Coordinated virtual events, showcasing strong organizational and multitasking skills to deliver seamless experiences.
    - Utilized graphic design expertise to create visually appealing content that resonates with the target audience.
    - Provided customer support through the company’s WhatsApp account, effectively handling client inquiries and maintaining clear, professional communication, which contributed to improved customer satisfaction and engagement within the commu
  • DIRECTV Latinoamérica
    Sutherland
    Bilingual Customer Service Agent | DIRECTV America
    DIRECTV Latinoamérica, Sutherland
    Jan 2023 - Jul 2023 (7 months)
    - Managed customer inquiries via chat, email, and phone, ensuring high-quality bilingual support that enhanced customer satisfaction and engagement.
    - Processed payments and maintained customer accounts with attention to detail, utilizing tools such as Salesforce and CRM systems to streamline operations.
    - Resolved technical issues through effective troubleshooting and problem-solving skills, contributing to improved customer experiences.
    - Additionally, my experience in providing bilingual customer support closely aligns with real estate executive assistance, as I managed client accounts, handled service requests, and resolved billing and contract-related inquiries.
    - I documented interactions meticulously and coordinat
  • United healh care
    Optum
    Bilingual Customer Service Representative | UnitedHealth Care / UnitedHealth Group
    United healh care, Optum
    Jul 2022 - Dec 2022 (6 months)
    - Provided comprehensive assistance to customers in the United States, addressing their requirements and ensuring a high level of customer satisfaction.
    - Managed information regarding access to pharmacies and medical centers, as well as the costs of medications and treatments, while processing payments via credit cards, checks, and bank transfers.
    - Handled customer inquiries effectively, collaborating with internal teams to resolve complex cases and enhance overall service delivery.
    - Leveraged experience in managing UnitedHealthcare policyholder accounts to support customers with account adjustments, coverage details, benefits explanations, eligibility, claims guidance, and general policy information.
    - Utilized W
  • General Nutrition Centers (GNC)
    IntouchCX
    Bilingual Customer Service Agent | GNC Live Well
    General Nutrition Centers (GNC), IntouchCX
    Jul 2021 - Jul 2022 (1 year 1 month)
    - Provided bilingual guidance and customer service to store associates and clients via phone, chat, or email, ensuring a seamless experience across all communication channels.
    - Promptly resolved issues related to customer requirements and collaborated with company Store Managers on matters concerning accounts, packages, or subscriptions.
    - Advised and recommended products that fit customers' needs, leveraging strong consultative sales skills and in-depth product knowledge in health and wellness.
    - Utilized my experience in executive support in health and wellness to enhance customer interactions, explaining ingredients, nutritional content, and proper usage of products, thereby supporting customers in making informed purc
Education verified_user 0% verified