Valentina Rodriguez Avila

Valentina Rodriguez Avila

About

Detail

Spanish and Classical Philology | Logistics and Remote Administrative Support | Process Optimization and Bilingual Customer Service
Bogotá, Colombia

Contact Valentina regarding: 

work
Full-time jobs
Starting at COP2.5M/month ~USD610/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 34% verified
  • Chattanooga Photo Booth Co.
    Executive Virtual Assistant verified_user Verified experience public Remote experience
    Chattanooga Photo Booth Co.
    Dec 2024 - Current (7 months)
    -Conduct market research to identify trends and opportunities. -Reach out to potential business partners and clients for collaborations. -Schedule and coordinate meetings and events. -Create visual content in Canva and manage social media. -Provide personal assistance, including email management, scheduling, and appointments. -Prepare quotes, presentations, and databases. -Handle invoicing and payment follow-ups. -Utilize CRM software to streamline tasks. -Manage and filter communications (calls, emails, and messages).
  • Tiny Mile
    Logistics, Operations and Customer Service associate verified_user Verified experience public Remote experience
    Tiny Mile
    Nov 2023 - Dec 2024 (1 year 2 months)
    -Coordination of logistics operations, ensuring efficiency in order fulfillment. -Customer service for eaters, restaurants and drivers regarding orders and requests. -Preparation and analysis of reports to monitor orders and resolve issues. -Data management using tools like Notion.
  • P
    Community Manager and Graphic Coordinator public Remote experience
    Penya Gent Barcelonista de Bogotá
    May 2023 - Feb 2025 (1 year 10 months)
    -Planned digital marketing strategies to attract and retain audiences. -Managed advertising campaigns on platforms like Facebook, Tiktok, and Instagram. -Coordinated virtual events, demonstrating organizational and multitasking skills. -Graphic Design
  • DIRECTV Latinoamérica
    Sutherland
    Bilingual Customer Service Agent | DIRECTV America
    DIRECTV Latinoamérica, Sutherland
    Jan 2023 - Jul 2023 (7 months)
    -Management of customer inquiries via chat, email, and phone. -Payment Processing and Account Maintenance. -Resolution of Technical Issues using diagnostic skills. -Management of personal work programs (Salesforce, CRM, RIO, Avaya)
  • United healh care
    Optum
    Bilingual Customer Service Representative | UnitedHealth Care / UnitedHealth Group
    United healh care, Optum
    Jul 2022 - Dec 2022 (6 months)
    -Assistance with customer requirements in the United States. -Management of information regarding access to pharmacies and medical centers, as well as the costs of medications and treatments. -Processing payments via credit cards, checks, and bank transfers. -Handling customer inquiries. -Collaboration with internal teams to ensure the resolution of complex cases.
  • General Nutrition Centers (GNC)
    I
    Bilingual Customer Service Agent | GNC Live Well
    General Nutrition Centers (GNC), IntouchCX
    Jul 2021 - Jul 2022 (1 year 1 month)
    -Guidance and customer service to store associate and clients via phone, chat or email. -Prompt resolution of problems with customer requirements and company Store Managers, related to accounts, packages or subscriptions. -Advise and recommend customers regarding products that fit their needs.
Education verified_user 0% verified
  • U
    Use Canva to Create Desktop and Mobile-friendly Web Pages. public Remote experience
    Oct 2023
    https://coursera.org/verify/X2F8XFM74RZG
  • G
    Fundamentals of digital marketing
    Google Digital Academy (Skillshop)
    Oct 2023 - Nov 2023 (2 months)
    https://skillshop.exceedlms.com/student/award/XF6Hy19AU2TwsVBomdcvcxRN
  • U
    Pregrado Licenciatura en Español Y Filología Clásica
    Universidad Nacional del Colombia
    Dec 2020 - Current (4 years 7 months)
  • Servicio Nacional del Aprendizaje-SENA
    Técnico en Contabilización de Operaciones Contables y Financieras
    Servicio Nacional del Aprendizaje-SENA
    Jan 2016 - Nov 2017 (1 year 11 months)
  • C
    High School
    Colegio Madre Elisa Roncallo
    Feb 2006 - Nov 2017 (11 years 10 months)