V

Valentina Espitia

About

Detail

Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Vantage
    Customer Service Representative
    Vantage
    May 2023 - Current (3 years 2 months)
    Enter incoming purchase orders, follow up on deliveries and inventories, responding to customers within the service agreements aligned with the company goals and policies.
  • Hapag Lloyd
    Customer Service Booking Coordinator
    Hapag Lloyd
    Sep 2020 - Mar 2023 (2 years 7 months)
    Answer incoming calls and emails from the Caribbean shippers, focused on Panama – Colombia – Costa Rica – Guatemala – Puerto Rico – Nicaragua - Salvador – Jamaica - Dominican Republic, assuring a good performance by faster inquiry solutions and track & trace in DG/OOG/Reefer/Dry cargos aligned with the company goals and policies.
  • A
    Customer Service Advisor
    Amazon Colombia
    Sep 2019 - Feb 2020 (6 months)
    As a Customer Service Advisor, I was responsible for answering incoming calls from customers and dealers, ensuring a high level of performance through prompt inquiry resolution and effective concern addressing. I consistently complied with campaign goals and policies to maintain service excellence. Additionally, I utilized Canva to create visually appealing materials for activities and presentations, enhancing communication and engagement with both customers and team members.
  • G
    Quality Analyst
    GBS Global Services (Scotiabank)
    Apr 2018 - Apr 2019 (1 year 1 month)
    Provide actionable insight and assure quality service through call monitoring, call listening with adjustors and monthly reports; gather information to help improve the adjustor´s and operation´s performance feedback focus on collections Key Performance Indicators.
  • Teleperformance Colombia
    Quality Analyst
    Teleperformance Colombia
    Dec 2016 - Feb 2018 (1 year 3 months)
    Provide insight through chat and call monitoring, likewise, build action plans to help assuring compliance of the Key Performance Indicators of the bilingual campaign based on the client and company standards.
  • Teleperformance Colombia
    Customer Service Advisor
    Teleperformance Colombia
    Jan 2016 - Dec 2016 (1 year)
    Answer incoming chats from customers and dealers, assure a good performance by a fast inquiry solution and concern addressing, comply with the bilingual campaign goals and policies.
Education verified_user 0% verified
  • I
    Senior Management and International Business Management degree
    Institución Universitaria Politécnico Grancolombiano
    Jan 2017
  • I
    Bachelor of International Business
    Institución Universitaria Politécnico Grancolombiano
    Jan 2013 - Jan 2018 (5 years 1 month)
  • C
    High School Diploma
    Colegio Jonathan Swift
    Jan 2008 - Jan 2012 (4 years 1 month)