Utkarsh Keshari

Hello, my name is Utkarsh Keshari, and I am a Dynamic and results-driven professional with 5+ years of extensive experience in delivering high-tier Customer Support and Sales solutions across international markets, including the US and UK. Expert in managing blended support environments, seamlessly transitioning between high-volume voice interactions and precise email/chat correspondence. Proven track record in leading high-performing teams, navigating complex technical support issues, and implementing strategies that drive CSAT, NPS, and retention. A master of cultural nuances and regional communication styles, adept at resolving highstakes conflicts and utilizing industry leading CRM and helpdesk software to streamline global operations.