Tricia Murray B2B/B2G Sales Professional in ICT, FCMG, Consulting 10+ years

Freelance Online training

freelance

Jan 2024 - Current (2 years 4 months)

As a Freelance Online Trainer, I have developed and delivered comprehensive training modules in ethical hacking and cybersecurity, leveraging my self-taught expertise from platforms like LinkedIn and Google, as well as ISC2 certifications. My focus has been on creating engaging content that effectively communicates complex cybersecurity concepts to diverse audiences. Additionally, I have utilized Calendly to streamline scheduling and coordination of meetings with various organizations, ensuring efficient communication and collaboration throughout the training and meeting process.

Freelance Online training

freelance

Jan 2024 - Current (2 years 4 months)

As a self-taught professional in online training, I have completed modules in LinkedIn ethical hacking, Google cybersecurity, and ISC2, with ongoing learning to stay updated in the field. Additionally, I utilize Jira software to manage my job applications effectively, allowing me to track submissions and streamline my job search process. This organizational skill enhances my ability to focus on continuous learning and professional development in cybersecurity. Furthermore, I have extensively used Canva during my internship in digital marketing and in my own free time to create engaging social media posts, brochures, collages, and infographics, which has further developed my creative skills and ability to communicate complex information visu

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Business Development

SMT Plus Canada

May 2023 - Jan 2024 (9 months)

In my role in Business Development, I was instrumental in identifying and recommending strategic partnerships to enhance the company's market share and visibility. Given the company's small size, I employed creative approaches to reach potential clients globally, including leveraging LinkedIn to connect with prospects as far as Japan. Additionally, I utilized Google Workspace to facilitate collaboration with team members, ensuring efficient sharing of documents and files, which streamlined our communication and project management efforts. While cold calling was not the primary method employed, I recognized its value in engaging and seeking out new potential clients, complementing my main strategies of using LinkedIn Navigator to maximize ou

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Digital marketing

IIDM

Sep 2020 - Mar 2021 (7 months)

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Business Development Associate (contract)

UWI

Apr 2016 - Jul 2018 (2 years 4 months)

As a Business Development Associate (contract), I promoted training and consultancy services to Corporate Jamaica and professional bodies such as the Construction Industry Council. • Closed approximately forty-five companies' contracts and eleven repeat clients. • Focused on building relationships with Government Clients in Jamaica for specialized training. • Executed three new product launches, resulting in an increase in revenues. • Secured new business of approximately J$20M. • Achieved 100% sales collection. • Conducted extensive online research for lead generation and customer segmentation, enhancing marketing strategies. • Provided exceptional customer service to new and repeat clients, including after-sales support surv

ITS Sales/Client Representative

IBM

Apr 2014 - Mar 2015 (1 year)

As an ITS Sales/Client Representative, I transitioned from an ITS Sales Representative role to focus on selling the full range of IBM brands, including Services, Software, and Hardware. I concentrated on building strong relationships with Government Clients in Jamaica, successfully completing two sales training programs: IBM Top Gun and Global Sales School. My experience includes working on large government bids up to US$17M and managing the top 20% revenue earners for IBM, where I maintained these relationships through exceptional customer service and upselling, which were crucial for driving significant revenue for the company. I conducted thorough online research to stay informed about bid requests, new projects, and future plans of vari

ICT Sales Executive

DIGICEL

Apr 2012 - Jan 2013 (10 months)

As an ICT Sales Executive, I successfully secured data and internet contracts valued at approximately US$200k, demonstrating my ability to drive significant revenue growth. I was responsible for monthly forecasting of ICT revenues and P&L reports, ensuring financial accuracy and strategic planning. I proudly sold the first data/internet product for Digicel St. Kitts, focusing on acquiring new clientele while maintaining existing relationships to ensure contracts provided recurring monthly revenue. My commitment to delivering exceptional customer service under these contracts adhered to service-level agreements (SLAs), guaranteeing client satisfaction and network reliability. I managed appointment scheduling to facilitate business developmen

Key Account Manager Professional Division (Jamaica/Cayman)

Kimberly Clark

Mar 2010 - Jan 2011 (11 months)

• Assigned a target of US$1.1M and achieved approximately US$1.3M, demonstrating a strong ability to exceed sales goals. • Managed distributor relationships for both markets, ensuring effective communication and collaboration to drive mutual success. • Implemented sales incentives for distributor sales representatives and monitored sales performance through dashboard reporting, enhancing overall productivity. • Forged alliances with the JHTA organization for business networking, expanding opportunities for collaboration. Additionally, customer service skills were essential in managing three major distributors under my portfolio, focusing on customer relationship and revenue management as key performance indicators (KPIs). Conducted on

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Sales and Marketing Manager

Medianet Limited

Jan 2009 - Feb 2010 (1 year 2 months)

Sales and Marketing Manager • Forged partnership with Digicel Jamaica to do joint government bids/LAN projects and E-learning Jamaica for increased revenue; major LAN project with Digicel, Goldeneye Resorts valued approximately US$400k. • Formulated and implemented strategic and tactical sales and marketing plans. • Increased client base and market share of the company incrementally. • Maximized revenue potential with existing clients - E-learning Jamaica Ltd. • Developed marketing activities to ensure awareness of the company - premier data centre seminar. • Operated as a Pres-Sales Engineer temporarily and supervised three staff directly and indirectly in technical and sales roles. • Supervised numerous government bids submi

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Business Development Manager

InfoTech Caribbean Ltd.

Oct 2007 - Apr 2008 (7 months)

• Created new business for the Jamaica Territory and grew revenue for the company by over 30%. • Maintained relationships with existing customers and increased revenue within this base. • Assisted in marketing campaigns for the company, primarily through personal selling. • Successfully introduced Network General's network monitoring solution, valued at over US$100k, to Digicel Jamaica for their WiMAX network, marking the first time this solution was sold in Jamaica. • Utilized appointment management skills to effectively set meetings and gain new clients, while also ensuring strong relationships with existing clients were maintained. Additionally, I acted as a customer advocate, managing client relationships to ensure their needs w

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Account Executive

Cable&Wireless

Apr 2003 - Jul 2006 (3 years 4 months)

• Contributed to the communication strategy for the Manufacturing, Mining, and Commerce sector. • Managed eleven (11-40) corporate companies driving revenue of over J$100 million. • Developed and maintained Account Development plans for each account to assess business drivers, market trends, and formulate the best communication solutions for the customer. • Served as a primary contact for accounts, providing sales functions and liaising with internal and external stakeholders to maintain service level quality. • Successfully launched the Metro-net solution to RJR, generating a monthly revenue of J$1M within three months. • Leveraged technology sales expertise by selling telephony-PBX and data products, including internet, frame re

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Management Trainee Banquet Manager

Sandals Resorts

Feb 1999 - Jul 2001 (2 years 6 months)

As a Management Trainee Banquet Manager, I was responsible for overseeing the operations of banquet services, ensuring that all events ran smoothly and met the highest standards of quality. My main focus was to serve guests across all food and beverage outlets, ensuring customer satisfaction and a memorable experience. I actively monitored customer feedback through review charts, which provided valuable insights into service quality and areas for improvement. Additionally, I utilized customer advocacy skills to enhance guest interactions and foster a culture of customer success, ensuring that every guest felt valued and attended to throughout their experience. Furthermore, while training to understand company policies, I supervised a staff

Tricia Murray

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