Treyza Belle Buelo
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Province of Cavite, Philippines
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USD8/hour
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Jobs
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- TTELSTRA MESSAGING CUSTOMER EXPERIENCE AND SALES AGENTTSI PHILIPPINESJan 2021 - May 2023 (2 years 5 months)Consistently exceeded sales targets by 30%, far surpassing the 6% benchmark, while maintaining high client satisfaction through proactive email support that minimized follow-ups. Streamlined account note workflows, reducing negative QA feedback, and earned recognition as a top performer for five consecutive months. Known for delivering exceptional service and ensuring seamless transactions across all sales channels, with frequent commendations from customers
- TCUSTOMER SUPPORT REPRESENTATIVETeleperformance PhilippinesJun 2018 - Jul 2019 (1 year 2 months)Consistently delivered top-tier support for a gaming account, earning top performer status for seven consecutive months. Reduced response times by efficiently managing high-volume inquiries and prioritizing urgent issues. Resolved critical complaints with a 4.7/5 satisfaction rating, exceeding the 4.3 benchmark, while overseeing technical support and repair orders to ensure timely, effective solutions
- fQUALIFICATIONS AND LEVEL 1 LEADGENERATION SPECIALISTfreelanceJan 2018 - Mar 2018 (3 months)Collaborated with sales teams to improve lead tracking and follow-ups, boosting customer experience and satisfaction. Created department-wide scripts to streamline responses and strengthen the lead generation team’s performance. Surpassed conversion goals by doubling the monthly benchmark with eight successful sales in a cold-calling campaign for extended car warranties
Education
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- CLanguage and LiteratureCentral Luzon State UniversityOct 2012 - Apr 2015 (2 years 7 months)
Projects
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VA TrainingAthena Executive AssistantsMar 2025 - Apr 2025 (2 months)In my role as an Executive Assistant Trainee, I utilized Loom to capture our workflow during assessments, effectively articulating our thought processes and showcasing results. This included sharing recordings on various platforms or with specific groups, which fostered greater understanding and collaboration among team members.- CCareer ChangeMay 2023 - Current (2 years 1 month)