Toyin Racheal Oguntuase

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Customer Support Associate

Audien Hearing

Oct 2024 - Mar 2025 (6 months)

Providing exceptional support to customers, ensuring a seamless experience in alignment with the company's mission of making hearing affordable and accessible for everyone. Managed customer accounts by providing product recommendations, resolving issues, and ensuring a smooth post-purchase experience Processing returns, exchanges, and warranty claims while maintaining clear communication. Drive customer satisfaction and retention by delivering empathetic and solutions-focused service in the OTC hearing industry. Collaborate with internal teams to improve processes and enhance the overall customer experience. Troubleshoot and escalate technical support incidents to next level support and internal teams Upsold and cross-sold to maximize reven

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Customer Support

Outsource Global Technologies

Dec 2022 - Apr 2024 (1 year 5 months)

Identified and analyzed client needs to tailor solutions that effectively address their business challenges. Built and maintained a pipeline of qualified leads through rigorous prospecting, networking, and follow-up communications. Managed and nurtured client relationships to ensure customer satisfaction and long-term partnerships. Provided consultancy to customers to complete orders and handled all issues and inquiries to ensure a smooth-sailing ordering process. Followed up through phone calls (inbound), emails, and chats as necessary. Resolved and managed over 200 customer inquiries weekly through a multi-channel support system, achieving a 95% customer satisfaction rating. Achieved and exceeded sales targets through effective negotiatio

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Customer Support Manager/Social Media Manager

Perfect Allure Beauty Spa

Oct 2021 - Nov 2022 (1 year 2 months)

Developed and executed innovative customer service strategies that led to a significant increase in customer satisfaction and retention. Implemented targeted training programs that resulted in enhanced performance and productivity across the customer service team, fostering customer loyalty. Built and maintained strong relationships with key clients and stakeholders to understand their needs, address concerns, and identify opportunities for service improvement. Generated engaging and relevant content for various social media platforms, including posts, images, videos, and stories. Oversaw and managed the organization's presence on social media platforms such as Instagram and WhatsApp. Identified and collaborated with influencers and brand a

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Customer Service Representative

Outsource Global Technologies

Jul 2018 - Aug 2021 (3 years 2 months)

As a Customer Service Representative, I conducted outbound calls to new and existing customers to promote products and services, while also handling inbound calls to address inquiries, provide information, and resolve issues. I effectively up-sold and cross-sold products based on customer needs and interests, ensuring a tailored approach to each interaction. Additionally, I provided after-sales support, tracking client experiences to enhance satisfaction. I followed scripts and guidelines to maintain consistency in communication and adherence to company policies. Collaborating with team members and other departments, I addressed complex customer issues and escalated unresolved complaints. Furthermore, I utilized Google Workspace tools to ef

Toyin Racheal Oguntuase

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Toyin's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.