T
Tonilenn Vilses
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Healthcare Representative
Quezon City, Metro Manila, Philippines
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Résumé
Jobs
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- TLead Generation, Appointment Setter, Sales, SchedulerTOPS BPO – OFFICEWAGON (BUSINESS PROCESSING OUTSOURCING-NIGHT SHIFT-WFH)Oct 2025 - Apr 2026 (7 months)
- CHealthcare AdvocateConduent PhilippinesJun 2023 - Jun 2025 (2 years 1 month)As a Healthcare Advocate, I was responsible for providing comprehensive support to both customers and healthcare providers regarding their benefits and eligibility, coverage, copays, and co-insurance, as well as authorization and referral requirements. I verified patient insurance information and clearly explained policy details, including copayments, deductibles, and out-of-pocket costs. My role required maintaining accurate and up-to-date documentation in internal systems while ensuring compliance with HIPAA regulations. I assisted healthcare providers by delivering detailed claim statuses, including corrections and clear explanations for denials, along with appropriate resolutions. Additionally, I provided billing history and payment det
- SRemote Market Research SpecialistSSI DYNATAAug 2019 - Nov 2020 (1 year 4 months)As a Remote Market Research Specialist, I conducted in-depth survey interviews via call and email to collect valuable data on consumer demographics, preferences, and buying habits. I ensured the accuracy and integrity of the data collected from various sources, maintaining confidentiality and compliance with data regulations. Additionally, I utilized lead qualification skills by regularly checking in with potential respondents to address any related concerns and issues, which not only enhanced the quality of the data gathered but also fostered a more engaging and responsive research environment.
- AReceptionistAl Rowaad Advocates & Legal ConsultancyJul 2017 - Dec 2018 (1 year 6 months)• Managed front desk operations by professionally greeting clients and directing communications to appropriate legal staff, ensuring a welcoming and organized environment. • Scheduled appointments and court dates while coordinating with legal staff to support efficient case management and workflow. • Performed administrative tasks such as filing, data entry, scanning, and copying legal documents while maintaining confidentiality. Additionally, leveraged knowledge of personal injury law to effectively gather and document necessary confidential information, which is crucial for building strong cases and providing evidence or proof as needed.
- SCustomer Service RepresentativeSykes AsiaMay 2016 - Mar 2017 (11 months)• Responded to customer inquiries regarding billing statements, charges, and payment status via phone, email, and chat. • Resolved billing discrepancies, processed adjustments, and explained account details clearly to customers.
- CSales RepresentativeConvergys PhilippinesMay 2015 - May 2016 (1 year 1 month)• Promoted and sold products/services to new and existing customers through inbound and outbound calls identifying customer needs, provided tailored solutions, and maintained up-to-date knowledge of company offerings. • Maintained accurate sales records and updated customer information in CRM systems.
- SCustomer Service RepresentativeStartek Philippines Inc.May 2013 - May 2016 (3 years 1 month)• Handled inbound and outbound customer calls, emails, and chats to resolve inquiries, complaints, and service issues efficiently and professionally. • Assisted customers with account updates, payment processing, and service troubleshooting. • Provided accurate information about products, services, billing, and account status to ensure customer satisfaction.
Education
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- UBachelor of Science in PharmacyUniversity of Perpetual HelpJan 2007 - Dec 2011 (5 years)
Bachelor of Science in PharmacyAdamson UniversityJan 2003 - Dec 2004 (2 years)