Tomilayo is a confident and empathetic professional with over 4 years of experience in customer service, handling inquiries through phone, email, and chat. She thrives in fast-paced e-commerce environments, resolving issues efficiently and maintaining a 92% customer satisfaction score with patience, clarity, and a solutions-focused mindset.
Proficient in CRM tools and experienced in order management and support processes, she is skilled at managing customer relationships, processing returns, and ensuring smooth communication across teams. Tomilayo builds rapport easily, re-engages leads effectively, and identifies upselling opportunities during customer interactions.
With strong communication skills, attention to detail, and a drive for results, she is motivated to book demos, close deals, and contribute to a high-performing, customer-centric team.