TOMILAYO FOLORUNSO

TOMILAYO FOLORUNSO

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Customer Service Professional / Sales Support
Lagos, Nigeria

Contact TOMILAYO regarding: 
Flexible work
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Starting at USD500/month
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Résumé


Jobs verified_user 0% verified
  • M
    Customer Service & Sales Support
    Mabellastyles Enterprises
    Oct 2023 - Apr 2025 (1 year 7 months)
    • Built and maintained relationships with a diverse client base through outbound calls, email, and chats, converting inquiries into long-term customers. • Verified client information and maintained 100% accurate CRM records, supporting reliable reporting and smooth account management. • Supported on-boarding and guided customers through product use, while implementing up-selling and cross-selling strategies that drove a 20% increase in repeat purchases. • Generated and analyzed weekly customer satisfaction and engagement reports, identifying trends that improved communication strategy and reduced complaints by 25%.
  • U
    Customer service representative
    Unity Bank Plc,
    Dec 2021 - Jul 2023 (1 year 8 months)
    • Responded to over 200 daily customer inquiries across phone, email, and chat channels, delivering timely and professional support in high-pressure environments. • Resolved customer complaints efficiently with empathy and clear communication, contributing to a 92%+ satisfaction rate. • Accurately documented all interactions in CRM systems ensuring organized and up-to-date customer records for personalized follow-ups. • Maintained and updated CRM databases, assigning tags and tracking lead statuses to support sales and marketing efforts. • Proactively supported sales by identifying customer needs, recommending suitable products, and upselling or cross-selling when appropriate. • Recognized potential leads and passed qualified prospects to t
  • C
    Administrative Officer
    City Visionnaire Initiative for Urban Development
    Jun 2020 - Dec 2022 (2 years 7 months)
    • Provided comprehensive administrative support by managing calendars, scheduling meetings, and organizing internal documentation to streamline team workflows. • Assisted with customer service functions, responding to inquiries across various channels and ensuring accurate record-keeping of interactions. • Coordinated closely with cross-functional team members to maintain clear communication and ensure timely progression of tasks and customer-facing projects. • Maintained accurate and confidential records, demonstrating strong organizational skills and attention to detail in a fast-paced support environment. • Supported process improvement initiatives by identifying workflow bottlenecks and contributing to more efficient task management and
  • U
    Customer service and sales representative
    Unique Super-store
    May 2018 - May 2019 (1 year 1 month)
    • Responded professionally to over 250 daily customer inquiries across phone, chat, and in-person channels, ensuring quick, helpful, and friendly service. • Handled complaints with patience and care, consistently turning negative experiences into positive outcomes and maintaining customer satisfaction. • Maintained accurate customer and product records using inventory and sales systems, supporting smooth order management and follow-ups. • Utilized JustCall to manage and document customer interactions, enabling efficient follow-up and personalized service. • Clearly communicated pricing details, promotions, and return policies, resolving discrepancies and enhancing customer trust. • Identified and promoted value deals, bundles, and time-sens
  • A
    Administrative Assistant
    AKICORP
    May 2017 - Apr 2018 (1 year)
    • Managed daily office operations, including meeting coordination, file organization, and travel planning, ensuring smooth workflow across departments. • Handled internal and external communication via phone, email, and in-person interactions, delivering prompt and professional responses in a high-volume environment. • Maintained executive calendars and scheduled appointments, improving time management efficiency by 20%. • Prepared and edited reports, documents, and presentations with precision using Microsoft Office tools, supporting internal communications and management reporting. • Processed invoices and tracked petty cash transactions, contributing to accurate financial documentation and expense control. • Introduced a digital filing s
  • A
    Real Estate Sales Intern & Administrative Support (with Urban Planning and Real Estate Support)
    Adeaanya Salako & Associates
    Apr 2015 - Oct 2015 (7 months)
    ● Provided administrative support by organizing meetings, preparing documents, maintaining accurate records, and assisting with basic bookkeeping tasks such as tracking expenses, recording transactions, and managing petty cash. ● Assisted management in planning and executing real estate projects, including data collection, site documentation, and file archiving. ● Contributed to urban planning research, mapping, and documentation using tools such as Google Maps and Excel. ● Supported IT operations by troubleshooting basic hardware/software issues and helping manage digital systems used for real estate management. ● Helped create and maintain databases for property listings, land usage, and development projects. ● Participated in team meetin
Education verified_user 0% verified
  • L
    Strategic Thinking
    LinkedIn Learning Course
    Aug 2021 - Sep 2021 (2 months)
  • L
    Managing Customer Expectation
    LinkedIn Learning Course
    Feb 2021 - Mar 2021 (2 months)
  • University of Ibadan
    Urban and Regional Planning
    University of Ibadan
    Jun 2019 - Jan 2022 (2 years 8 months)
Projects (professional or personal) verified_user 0% verified
  • T
    Volunteer
    The Bridge of Hope and Fulfilment Foundation
    Aug 2020 - Jun 2022 (1 year 11 months)
    As a Volunteer, I was responsible for coordinating aid and resources, ensuring effective communication through various messaging platforms and email. This role required a high level of responsiveness and clarity, akin to the skills utilized in live chat support. I maintained detailed records of interactions and support activities, showcasing my attention to detail and ability to follow up in an organized manner. Additionally, I assisted in coordinating outreach and support programs, which involved leveraging strong interpersonal and communication skills to engage effectively with diverse groups, further enhancing the impact of our initiatives.
Awards verified_user 0% verified
  • L
    Strategic Thinking
    LinkedIn Learning Courses
    Aug 2021 - Sep 2021 (2 months)