Tom Clench Diverse British Professional.

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Head of outreach and Partnerships

Avelore

Apr 2025 - Oct 2025 (7 months)

I was responsible for establishing and nurturing strategic partnerships within the luxury real estate and prop tech sectors. My role focused on integrating Avelore’s advanced technology with bespoke relocation services, ensuring that high net worth individuals and corporate clients received an unparalleled experience when moving to new luxury properties. Key Responsibilities: - Strategic Partnership Development: Identify, engage and cultivate relationships with top real estate developers, luxury property managers and tech providers to enhance relocation services and streamline client experiences. - Client Onboarding and Integration: Lead the onboarding process for new partners, ensuring they understand Avelore’s platform and integrating

Team Lead- Veterinary Bookings

RSVP Media Responce

Jan 2025 - Oct 2025 (10 months)

Oversaw a team handling bookings for vaccinations, healthy pet checks, and veterinary consultations. Supported agents with call quality, process accuracy, and client communication standards. Monitored performance metrics, provided coaching, and ensured data compliance and efficiency targets were consistently met in a fast-paced campaign environment. Additionally, utilized sales techniques and lead conversion strategies to enhance team performance and improve client engagement, contributing to the overall success of the booking process.

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Operations Manager

Boston Capital

Jun 2023 - Mar 2025 (1 year 10 months)

As an Operations Manager, I managed the daily operations of an appointment setting and customer service team in a high-volume service environment focused on Solar Energy. I led a team dedicated to scheduling consultations with potential customers, monitoring performance and optimizing processes, which resulted in a 13% increase in appointment conversion rates. I trained and developed team members to ensure high productivity and service quality, while utilizing CallTools software to manage call center operations, optimize agent performance, and track key metrics for improved efficiency. Additionally, I oversaw facility management to maintain a conducive working environment and employed Microsoft 365 to facilitate team collaboration and effec

Team Leader

ASDA

Apr 2021 - Jun 2022 (1 year 3 months)

Supervised and supported a team to deliver excellent customer service. Planned staff rotas, managed overtime and ensured the right team coverage for smooth operations. Oversaw daily store activities, including stock replenishment, cash handling and store security. Led team briefings and training sessions to improve colleague performance and engagement.

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Operations Manager

Angel Bars

Jan 2016 - Dec 2019 (4 years)

Managed bar operations, ensuring excellent customer service and smooth daily operations. Increased sales through targeted marketing campaigns and events, boosting foot traffic by 22%. Maintained stock control, built strong supplier relationships, and ensured compliance with licensing regulations. Led a team that consistently delivered high-quality patron experiences. Additionally, I oversaw facility management aspects, ensuring that the environment was conducive to both staff efficiency and customer satisfaction. Furthermore, I utilised my hiring and employee onboarding skills to build a strong team, ensuring that new hires were effectively integrated into the operations, which contributed to maintaining high service standards and operation

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Manager

Kube Bar

Mar 2012 - Nov 2015 (3 years 9 months)

Led and motivated a team to deliver exceptional customer service in a fast paced environment. Managed stock levels and budgeting to optimise profitability. Handled daily operations, including cash handling, scheduling and conflict resolution. Trained and supervised staff, ensuring high standards of efficiency.

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Area Sales Supervisor

Birmingham Mail Newspaper (Trinity Mirror Group)

Apr 2011 - Dec 2016 (5 years 9 months)

Managed newspaper distribution and operations within a specific region, ensuring efficient dispatch coordination to meet delivery schedules. Improved circulation and advertising revenue by implementing strategic plans. Built and maintained strong relationships with clients, retailers, and distributors to expand market reach. Managed customer accounts, including payment collection. Directed and optimized sales strategies across multiple territories, increasing regional revenue by 15% within the first year. Coached and managed a team of 16 sales executives to consistently exceed monthly advertising sales targets in a competitive market. Implemented data-driven analysis of sales performance and market trends to identify growth opportunities an

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First Responder

St John's Ambulance Service

Sep 2010 - Apr 2012 (1 year 8 months)

Administered life support and emergency medical care to patients in high pressure environments, improving survival rates during critical incidents. Conducted rapid patient assessments and made informed decisions to prioritise treatment and transport, ensuring optimal outcomes in time sensitive situations. Coordinated with emergency services and hospital staff to facilitate seamless patient handovers and maintain continuity of care.

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Receptionist

Courier Express UK LTD

Feb 2010 - Aug 2011 (1 year 7 months)

Managed front desk operations, greeting customers and handling inquiries. Coordinated deliveries and scheduled services, ensuring smooth administrative operations. Processed invoices, handled payments, and maintained accurate records. Calculated pricing for jobs and provided quotes. Dispatched couriers and coordinated deliveries. Additionally, I utilized account management skills by handling multiple accounts as a receptionist at Courier Express, which enhanced my ability to manage customer relationships and streamline service delivery. I also employed CRM tools to effectively track customer interactions and improve service efficiency, further contributing to a positive customer experience. Furthermore, I engaged in client onboarding proces

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Appointment Seter

Summit Roof Guard

Feb 2009 - Apr 2010 (1 year 3 months)

Contacted potential customers to arrange appointments for consultations. Maintained an accurate database of customer interactions. Assisted with customer inquiries, ensuring efficient scheduling and service. Conducted outbound cold calls and also handled incoming warm leads.

Tom Clench

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