Tomas Villazon
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Experience Designer Consultant
Bogotá, Colombia
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Jobs
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Experience Designer Consultant public Remote experienceIZO - The Experience Design CompanyNov 2023 - Current (1 year 9 months)As an Experience Designer Consultant specializing in Customer Experience (CX) and Employee Experience (EX), I collaborate with organizations to create innovative strategies that enhance both customer interactions and employee engagement. Leveraging my expertise in CX and EX methodologies, I design tailored solutions that drive meaningful outcomes and foster a culture of continuous improvement. My role involves conducting research, analyzing data, and implementing solutions that optimize experiences across all touchpoints, ultimately leading to increased satisfaction, loyalty, and business success.- Investigation of cargo terminal at El Dorado International AirportAsocolfloresJul 2022 - Nov 2022 (5 months)
- SService manager in Miura, Central Burgers, Bazar by Miura and Mantú.Jan 2022 - Current (3 years 7 months)
- VVC HOSPITALITY GROUPJan 2022 - Current (3 years 7 months)
- VService manager in Miura, Central Burgers, Bazar by Miura and Mantú.VC HOSPITALITY GROUPJan 2022 - Aug 2023 (1 year 8 months)
- SService manager in Miura, Central Burgers, Bazar by Miura and Mantú.Jan 2022 - Current (3 years 7 months)
- SAccount managerSan Fedele SAS - VIPER SASSep 2021 - Current (3 years 11 months)
- MMust Mochilas WayuuApr 2018 - Nov 2022 (4 years 8 months)
Education
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- Administración y ServicioUniversidad de la SabanaJan 2019 - Current (6 years 7 months)
- Business Administration and ManagementCESAJul 2018 - Dec 2019 (1 year 6 months)
Awards
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- Qualtrics CX CertificateQualtricsNov 2023 - Current (1 year 9 months)