Tomas Rios Vasquez
About
Detail
Supervisor
Bogota D.C., Colombia
Contact Tomas regarding:
work
Full-time jobs
Starting at
USD1K/month
Résumé
Jobs
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Call Center Agent - SupervisorContact Point 360Apr 2024 - Sep 2025 (1 year 6 months)As a Call Center Agent - Supervisor, I was responsible for overseeing daily operations, ensuring high-quality customer service, and managing a team of agents to meet performance targets. I implemented training programs to enhance team skills and fostered a positive work environment that encouraged collaboration and efficiency. Additionally, I facilitated communication between departments to streamline processes and improve service delivery. My experience included serving Home Services to Canadian customers, specifically related to HVAC equipment and plumbing services, which allowed me to develop a deeper understanding of customer needs and enhance service offerings.- UCostumer Service Agent verified_user Verified experienceUHC CONCENTRIXApr 2023 - Feb 2024 (11 months)- 10 months of customer service experience in the health care sector, with a strong understanding of payment processes. - Provided guidance and support to both newly onboarded and experienced agents regarding any questions they may have about our products. - Assisted agents in navigating and utilizing various work systems effectively to enhance their productivity and efficiency. - Additionally, ensured customer safety and well-being in their environments, which is crucial in delivering comprehensive customer service to all our insurance clients.
Education
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- Labor Technician in database management and computer languagesIncapFeb 2021 - Feb 2024 (3 years 1 month)