Tolulope Wisdom
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Scrum Master /Customer Service Manager
State of São Paulo, Brazil
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- FScrum MasterFLASH GLOBAL LTDSep 2019 - Current (5 years 11 months)Application Modernization Project • As a Scrum Master and Agilist, I drove value streams/tracks following Lean Agile process. I led 2 cross functional teams to iteratively deliver complex and global-scaled products which resulted in over 35% increase in revenue for the year of 2020/2021. I facilitated and managed the success of each iteration and challenged my teams to refine processes to increase efficiencies and deliver well-polished, working software every iteration. • Improve transparency and ensured product and project information was easily accessible to the team, stakeholders, and organization in a timely manner. • Facilitated the creation of teams' definition of done negotiations, leveraging on engineering practices, extreme prog
Scrum MasterOverland Airways LimitedJun 2015 - Sep 2017 (2 years 4 months)Cloud Migration • I led 2 distributed teams migrate client trading applications to cloud to break down monolith applications into microservices of over 5000 Trading components • Set up Jira Scrum and Kanban boards to help team track ongoing work and release cycles as well as prioritization and refinement • Evaluated and coordinated data mapping for application integrations • Enhanced team productivity by coaching the team on proper Agile practices • Worked to identify and engage appropriate Stakeholders for resolution or until an action plan has been created to remedy impediments. Maintained team Confluence pages for retrospectives, metrics, collaboration spaces, calendars and PI events • Coached team members on agile estimation techn- SIT Project Assistant ManagerSEAP BANKMay 2012 - Sep 2014 (2 years 5 months)• Assisted in leading a project of 10 IT professionals in the finance retail department by utilizing project management skills to plan, organize, monitor, and deliver multiple minor projects on a large-scale. • Saved over $150k through effective software support and contract negotiations. • Monitored contracts and service level agreements to identify potential risks and implement mitigation =actions to protect development process from unforeseen delays and costs. • Collaborated with customers, developers, and engineers to identify and clarify the scope of problems/issues in terms of business/ systems requirements and processes. • Prepared contracts and customer deliverable in tandem with the project manager. • Provided executives with
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- UBachelor of ScienceUniversity of Ado-EkitiJan 2006 - Aug 2010 (4 years 8 months)