Tochi Peace Ugonna-Chigbu

Tochi Peace Ugonna-Chigbu

About

Detail

Virtual Assistant | Helping Businesses Stay Organized Through Efficient Admin Support & Client Communication
FCT, Nigeria

Contact Tochi regarding: 
Flexible work
Starting at USD10/hour
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Résumé


Jobs verified_user 34% verified
  • D
    Virtual Assistant
    Djas digital hub
    Aug 2025 - Current (10 months)
    As a detail-oriented Virtual Assistant, I possess strong skills in lead generation, administrative support, customer service, data entry, email and calendar management, and task coordination across digital tools like Google Workspace, Microsoft Office, Monday.com, Trello, and Slack. I excel at organizing workflows, managing multiple priorities, and ensuring smooth day-to-day operations for clients. My proactive mindset and commitment to delivering high-quality work enable me to support business owners and teams by helping them stay organized, productive, and focused on what matters most. In addition to my core responsibilities, I gained valuable experience that connects to marketing and CRM competencies. I assisted in creating and managing
  • I
    Customer Service Representative
    Ibom Airlines Limited,
    Sep 2021 - Current (4 years 9 months)
    As a Customer Service Representative, I effectively handled customer complaints and inquiries in a courteous and efficient manner, demonstrating excellent communication skills, both verbal and written, to interact with customers effectively. I developed strong customer relationships and loyalty through effective communication, maintaining a comprehensive knowledge of company products to provide helpful suggestions and recommendations. My role involved responding to telephone inquiries and complaints while adhering to standard operating procedures, addressing customers courteously and utilizing problem-solving techniques to identify solutions for complex inquiries. I consistently met daily customer service quotas with a focus on quality, whi
  • U
    Direct Sales Representative verified_user Verified experience
    Union Bank of Nigeria,
    Feb 2021 - Sep 2021 (8 months)
    As a Direct Sales Representative, I demonstrated strong interpersonal skills, enabling effective communication with potential customers. I assessed customer needs and provided tailored solutions accordingly, while clearly communicating the value proposition by displaying in-depth knowledge of product and service deployment. My problem-solving skills were essential in resolving customer complaints or issues quickly, ensuring adherence to company policies and procedures when making decisions regarding sales tactics. I utilized persuasive selling techniques to convert prospects into long-term customers and collaborated with marketing team members to create targeted campaigns for prospective customers. Additionally, I worked on various outbound
  • G
    Computer Studies Teacher verified_user Verified experience
    Government Secondary School Afaha Eket,
    Sep 2019 - Aug 2020 (1 year)
    • Collaborated with otherteachers on developing strategies for improving student achievement in Computer Studies courses. • Assessed student progress in Computer Studies through quizzes, tests, assignments, and projects. Provided individualized instruction to struggling students in Computer Studies. • • Maintained accurate records of student performance in Computer Studies coursework. • Created interactive activities and projects to support student learning in Computer Studies. • Designed lesson plans that incorporated current trends and innovations within the field of computer studies. • Developed and implemented engaging computer studies curriculum to meet the needs of students.
  • E
    Web Design Intern
    ECRTechnology Services Limited,
    Apr 2017 - Oct 2017 (7 months)
    • Developed web pages with HTML, CSS, and JavaScript to ensure cross-browser compatibility. • Contributed ideas for improving overall UX and UI design across multiple platforms. • Optimized page speed by minifying code, compressing images, and leveraging browser caching. • Designed webpages in accordance with the company's products and services. • Formatted visual media to optimize for web usage. • Supported website construction by writing new code in multiple programming languages. • Discussed website design changes with project managers to deliver on company vision. • Absorbed techniques from experienced developers to apply towards daily technical tasks. • Assisted in the creation of database structures to aid the develope
  • F
    Personal Assistant
    Fusion Mobile Nigeria Limited
    Jul 2016 - Sep 2016 (3 months)
    Ran errands and picked up goods to meet staff needs. • • Answered phone calls, emails and responded promptly to inquiries from customers and vendors. Managed high priority and confidential information. • Reminded managers of important deadlines and engagements. • Coordinated office activities to ensure efficient workflow of daily operations. • • Performed data entry into various databases ensuring accuracy of information entered. • Proofread documents prior to submission for accuracy in content and formatting.
Education verified_user 0% verified
  • I
    Certificate of course completion on Airport and Airline Ground Operations Training Certificate of completion on Dangerou
    Institute of Arts and Management Professionals.
    Jan 2020
    Proficiency certification on Human Resource Management
  • E
    Certificate of Training Completion in Front End Web Design
    ECR Technology Services Limited.
    Aug 2018 - Sep 2018 (2 months)
  • Michael Okpara University of Agriculture
    Bachelor of Science (B.S.)
    Michael Okpara University of Agriculture
    Sep 2014 - May 2019 (4 years 9 months)
  • F
    High School Diploma
    Federal Government Girls' College
    Sep 2008 - Aug 2014 (6 years)