Ti’Yanna Dozier

Customer Success Manager

Rapid7

Oct 2022 - Current (3 years 8 months)

• Lead strategic, recurring client meetings to promote customer loyalty and improve health • Managed books of business from 80-200 accounts • Engaged with all levels of customer's Security/IT team, from C-Level to Analyst • Collaborate with cross-functional teams including sales, support, engineering, and product teams to drive customer success outcomes • Conducted executive business reviews with key stakeholders to develop success plans and track ROI • Advocated for customer needs to drive product enhancements and improve retention • Managed entire customer life cycle, from onboarding to renewal

D

Sales Manager

Doubletree by Hilton Austin

Jun 2018 - Oct 2022 (4 years 5 months)

• Achieved quarterly sales goals through strategic client engagements and site inspections • Collaborated with revenue manager to ensure proposed rate negotiations meet the financial needs of the hotel • Expanded new markets and business opportunities, increasing overall sales performance • Built and maintained relationships with clients to encourage repeat and recurring business • Negotiated contracts and agreements with clients and vendors

D

Conferences Services Manager

Doubletree by Hilton Austin

Apr 2017 - Jun 2018 (1 year 3 months)

• Managed logistics for conventions and meetings including program coordination, meeting space specifications, menu development, sleeping room blocks, and budgeting through the pre-event, on-site, and post-event phases • Acted as primary liaison between client and hotel operational departments, communicating client needs through internal hotel meetings, creation and distribution of banquet event orders, and pre- and post convention meetings with clients • Consistently achieved 100% customer service feedback on CSAT Surveys

O

Conferences Services Manager

Omni Austin Hotel Downtown

Jun 2015 - Mar 2017 (1 year 10 months)

• Managed logistics for conventions and meetings including program coordination, meeting space specifications, menu development, sleeping room blocks, and budgeting through the pre-event, on-site, and post-event phases • Acted as primary liaison between client and hotel operational departments, communicating client needs through internal hotel meetings, creation and distribution of banquet event orders, and pre- and post convention meetings with clients • Maintained detailed event records, including guest list, rooming list, and post-event reports

Ti’Yanna Dozier

About

Detail

Timeline

Résumé