Customer Service Representative
IBEX | Global
Sep 2020 - Jan 2023 (2 years 5 months)
Schedule pickups: As a customer service agent, my responsibility was to schedule pickups for our customers. I work with shipping companies to ensure that pickups are arranged at a time that is convenient for the customer, and I make sure that all necessary details are provided, such as the pickup location, package dimensions, weight, and any special instructions. I am diligent in ensuring that the package is picked up within the agreed-upon timeframe. Track packages: I used various tools and software to track packages and monitor their movement from their origin to their destination. I kept our customers informed of their package's whereabouts and any updates or changes in the delivery timeline. If there are any issues or delays, I am proac