Front Office Clerk (also assigned as Telephone Operator and Business Center Agent)
Midas Hotel and Casino
Mar 2013 - Oct 2014 (1 year 8 months)
• Ensured optimum guest satisfaction by adhering to standards and protocols.
• Received endorsements and checked functions of the day.
• Obtained and compiled documents for records or other purposes, such as settlement of guests' bills on hold.
• Handled cancellation requests, including credit card verification.
• Requested purchasing of office, operational, and guest supplies.
• Answered inquiries, assisted guests with their hotel concerns, and transferred calls to the appropriate department or personnel for further assistance.
• Carried out wake-up calls for hotel guests.
• Monitored hotel alarm and sound systems.
• Provided administrative support and secretarial services to guests at the Business Center, leveraging my tra