Tiago Coutinho Nunes

Tiago Coutinho Nunes

About

Detail

Customer Care Innovation | Outbound-Inbound SDR
Curitiba, State of Paraná, Brazil
Contact Tiago regarding: 
work
Full-time jobs
Starting at USD8/hour
Flexible work
Starting at USD7.5/hour

Timeline

work
Job

Résumé

Jobs verified_user 34% verified
  • T
    Commission Sales Associate public Remote experience
    TEAM HIRED FOR ALLSTATE
    Oct 2023 - Dec 2025 (2 years 3 months)
    As a Commission Sales Associate and Cold Calling Specialist, I work with agencies across the U.S. — from Maine to California, Washington to Florida — on short-term assignments (typically 2–3 months), focusing on outbound campaigns for home and auto insurance, renewals, or premium activation. I regularly transfer 12–20 cold call leads daily with a successful 2–5 sales closing ratio, surpassing typical agency expectations of 8 transfers daily with 1 closed. In a fast-paced, high-volume environment, I handle between 470 and 520 calls a day, achieving a contact ratio of 15%–20%+. While my primary focus is on insurance sales, my experience in real estate sales and investing has provided me with valuable insights into client needs and market dyna
  • L
    Customer Service Specialist verified_user Verified experience public Remote experience
    LELO
    Jan 2021 - Sep 2023 (2 years 9 months)
    As a Customer Service Specialist, I mastered negotiation and de-escalation techniques while providing exceptional service for luxury goods. I resolved around 50 to 70 inquiries daily in a fast-paced hybrid team environment of 12 to 15 people, ensuring that each customer received fast, reliable support through email, phone, and live chat. I utilized HubSpot to manage customer interactions, noting that while Go High Level was also used, HubSpot was preferred for its speed. I assisted customers with orders, shipping, billing questions, and provided both pre-sales and after-sales support. Handling sensitive warranty claims with care, I maintained a calm and professional demeanor throughout the process. My solid product knowledge enabled me to g
  • F
    State Health - Office Assistant
    Fundação Sanepar
    Jun 2012 - Dec 2016 (4 years 7 months)
    As the Office Assistant for State Health, I served as the right hand to the State Manager for Medical Insurance procedures, overseeing the Employees’ Life Insurance program and the Special Needs Assistance Program. I played a key role in the team that secured recognition for three consecutive years as the Best Private-Government Health Insurance Provider in Brazil (in the medium and large self-managed company category), awarded by the ANS – National Supplementary Health Agency. Additionally, I utilized my customer service skills to effectively engage with hundreds of new clients every six months, proposing enrollment in the new annual life insurance plan for Sanepar's approximately 6,000 employees, which enhanced our outreach and client sat