Customer Service Representative
Transcosmos malaysia
Apr 2022 - Jun 2023 (1 year 3 months)
As a Customer Service Representative at Transcosmos Malaysia, I handled inbound customer inquiries through phone and email, providing timely and effective resolutions to various service-related issues. My responsibilities included managing high volumes of calls, updating customer records accurately, and delivering clear and concise information using appropriate tools and platforms. I focused on ensuring customer satisfaction by actively listening, empathizing with concerns, and offering practical solutions. I also collaborated with cross-functional teams to escalate and resolve complex cases within set service level agreements (SLAs).