Thinish Rajah

Thinish Rajah

About

Detail

Kuala Lumpur, Malaysia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Agoda
    Accommodation Service Specialist
    Agoda
    Jun 2023 - Current (3 years 3 months)
  • T
    Customer Service Representative
    Transcosmos malaysia
    Apr 2022 - Jun 2023 (1 year 3 months)
    As a Customer Service Representative at Transcosmos Malaysia, I handled inbound customer inquiries through phone and email, providing timely and effective resolutions to various service-related issues. My responsibilities included managing high volumes of calls, updating customer records accurately, and delivering clear and concise information using appropriate tools and platforms. I focused on ensuring customer satisfaction by actively listening, empathizing with concerns, and offering practical solutions. I also collaborated with cross-functional teams to escalate and resolve complex cases within set service level agreements (SLAs).
Education verified_user 0% verified
  • UNITAR Education Group
    Bachelor of Business Administration - BBA, Marketing
    UNITAR Education Group
    May 2023 - Current (3 years 4 months)
  • P
    Diploma, Marketing
    Politeknik port dickson
    Dec 2018 - Dec 2021 (3 years 1 month)
  • K
    Certificate, Event management
    Kolej Komuniti pasir salak
    Dec 2016 - Jan 2018 (1 year 2 months)