Travel Consultant/ Account Manager
ERM TOURS (LOVE FOR AFRICA)
Jun 2018 - Jan 2022 (3 years 8 months)
• The entire handling of ERM Tours for Love for Africa on a daily basis from Brochure groups, FITs, Incentive groups and special VIPs. • Booking of accommodation, transfer, activities and all necessary arrangements for all MICE travellers and FITs and groups ensuring a seamless trip in Zimbabwe, Zambia and Botswana. • Make and confirm reservations for transportation and accommodation, using telephones and email resulting in creating and updating organizational electronic records and hardcopies of clients quickly and precisely • Answering inquiries regarding information such as in-house schedules, procedures, and policies timeously. • Confer with customers to determine their service requirements and travel preferences, in turn conveying