Theodora Khumalo

Theodora Khumalo

About

Detail

Victoria Falls, Matabeleland North Province, Zimbabwe

Contact Theodora regarding: 

work
Full-time jobs
Starting at USD500/month
Flexible work
Starting at USD5/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • C
    TRAVEL CONSULTANT
    CANADIAN TRAVEL AGENCY
    Oct 2022 - Current (2 years 9 months)
    • Making quotations, • Direct selling to clients • Explaining the tour packages • Handling credit card payments
  • I
    Assistant Destination specialist
    ISLAND DESTINATIONS TRAVEL
    Nov 2021 - Oct 2022 (1 year)
    • Make and confirm reservations for transportation and accommodation, using telephones and email resulting in creating and updating organizational electronic records and hardcopies of clients quickly and precisely • Producing invoices & ensuring clients pay on time • Answering inquiries regarding information such as in-house schedules, procedures, and policies timeously
  • E
    Travel Consultant/ Account Manager
    ERM TOURS (LOVE FOR AFRICA)
    Jun 2018 - Jan 2022 (3 years 8 months)
    • The entire handling of ERM Tours for Love for Africa on a daily basis from Brochure groups, FITs, Incentive groups and special VIPs. • Booking of accommodation, transfer, activities and all necessary arrangements for all MICE travellers and FITs and groups ensuring a seamless trip in Zimbabwe, Zambia and Botswana. • Make and confirm reservations for transportation and accommodation, using telephones and email resulting in creating and updating organizational electronic records and hardcopies of clients quickly and precisely • Answering inquiries regarding information such as in-house schedules, procedures, and policies timeously. • Confer with customers to determine their service requirements and travel preferences, in turn conveying
  • S
    Front Office Manager
    SHEARWATER EXPLORERS VILLAGE
    Nov 2016 - May 2018 (1 year 7 months)
    • Managing petty cashing handling • Overseeing the invoicing of our clients, both Travel agencies and FITS • Assisting in recruitment and staffing for the lodge • Overseeing the daily stores control for both Front Office and Housekeeping • Managing the Front Office Desk • Forecasting business based on reservations • Monitoring that staff adhere to company policy and procedures • Ensure cash handling procedures are followed by all cash handling staff • Managing guest experience by exhibiting personal presence for check-in and check-out times • Orienting groups at check –in • Assisting with guest queries and complaints to ensure great guest experience • Producing daily statistics for senior level management planning • Assisting w
  • V
    Work related Training
    VICTORIA FALLS HOTEL
    Sep 2013 - Feb 2014 (6 months)
    • Training in various departments; housekeeping, reservations, reception and food & Beverage
  • K
    Guest Relations Officer
    Kingdom Hotel
    Jan 2008 - Dec 2008 (1 year)
    • VIP check in & check out • Assisting with guest complaints and reporting to relevant superiors/departments • Taking messages and ensuring guests receive their messages • Compiling guest feedback and analyzing it • Producing the daily guest feedback report and sending to relevant management • Coordinating with other departments to ensure a seamless guest experience • Doubling up with concierge services
Education verified_user 0% verified
  • W
    Btech Tourism Management
    WSU - Walter Sisulu University
    Feb 2011 - Nov 2014 (3 years 10 months)