Thelma Ruvalcaba Rodríguez

Senior Executive Assistant

Banamex

Feb 2017 - Current (9 years 5 months)

*Assist to Managing Director Afore Citibanamex. Administrative support to subordinates. Arrange conference calls. Schedule meetings. International travel arrangements. Agenda, Fee Reimbursements. Tasks related to onboarding. Coordination of volunteer activities. (June 2020 – Currently), *Assisted to Chief Innovation Officer in Digital Banking Area. Administrative support to subordinates. Arrange conference calls. Schedule meetings. International Travel arrangements. Integration event coordination. Project monitoring. Tasks relate to onboarding, recruiting. Purchases. Finance related activities like budget, expenses. (Jan 2018 – June 2020). *Assist three Directors (Digital Banking Area). Administrative support to subordinates. Arrange confer

VIP Custumer Service Executive

Banamex

Jun 2014 - Feb 2017 (2 years 9 months)

In charge of the customer service for the Premium Business Group. Responsible to provide the best customer service in order to resolve any request from these customers, for example, billing, payments, and information about products like credit cards, debit cards, general benefits that Banamex provides to give an excellent experience.

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Administrator

Praxworld Solution Business

Jan 2014 - Jun 2014 (6 months)

General Administration of Oncological Clinic. The main duties are supervision of staff, payment of payroll, accounts payable, collection, customer prospecting, closing agreements with insurance companies and banks, pay medical fees, report results to management.

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Renovations Executive

Iusacell México,

Oct 2013 - Jan 2014 (4 months)

Attention customers over the phone to renew the service contract

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Human Resources Assistant

Valor Humano Agregado

Feb 2013 - Jul 2013 (6 months)

Job by 5 month project. Provide support for the personal when requesting business cards, to process visa, passport, and Infonavit credit. Reports about assists and fouls off for payroll.

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Independent Contractor

San Pedro Garza

Aug 2010 - Dec 2012 (2 years 5 months)

I have collaborated on several projects as an administrator, supporting accounting, supervision, and business administration partnership. * Coordinator in charge of food and beverages at social events on weekends. In the period when I lived in Monterrey, combine my work activities collaborating in the following companies: PAE, TELEPERFORMANCE, CMS, and TRANE.

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Executive Assistant

Telefónica Movistar N.L,

Jul 2009 - Aug 2010 (1 year 2 months)

Assist the Director, coordinate all production activity, and supervise subordinate employees Prepare correspondence, receive visitors, arrange conference calls, schedule meetings and travel arrangements Control costs of gasoline and travel expenses (review invoices) of Small and Medium Enterprises nationally for about 150 Executives. Preparation and analysis of reports to obtain with sales results for Executives'SMEs in the North area Collaborated for a two months period with the Human Resource Department to follow up on their procedures

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Administrative Assistant

ITG Consultants

Oct 2008 - Jul 2009 (10 months)

In charge of billing, collection, reconciliations, accounting, petty cash, purchasing, customer prospection, accounts payable. Coordinate event for logistics and transportation companies in collaboration with Canacar Analysis of economic indicators such as CPI, exchange, INEGI. MAIN ACHIEVEMENTS: 50% reduction of the amount corresponding to the year tax, conducted through an audit, achieved outstanding tax receipts to verify the 2008 period.

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Executive Assistant

Hipotecaria Casa Mexicana

Sep 2006 - Oct 2008 (2 years 2 months)

Executive Assistant of 4 Executives in Finance, Business, Credits and Collection Schedule travel plans for Executives to the several branches across the country Control corporate expenses and supervised accounts payable Monitor and record of deeds signed by the Chief Credit Officer for cancellation of mortgages MAIN ACHIEVEMENTS: Keep Commercial area expenses within budget as a result of the supervision of all expenses from executives from all branches across the country

Club Premier Aeroméxico Executive

Teletech

Apr 2003 - Dec 2003 (9 months)

Customer Service about booking flights award.

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Credit and Collection Executive & Financial Planning Executive

Corfuerte – Desc Group

Dec 2001 - Apr 2003 (1 year 5 months)

Portfolio Management supermarket chains (Costco, Comercial Mexicana, Auchan). Billing Control approximately 500 invoices per month. Integration and review of annual budget areas.

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Credit and Collection Executive

Nestle México,

Sep 2001 - Dec 2001 (4 months)

Review discounts and negotiations supermarket chain turnover. Clarification by unfair discounts in billing.

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Owner

Internet Shalom México,

Jan 2001 - Dec 2006 (6 years)

Customer Service (Counseling, rent equipment and training. Office: Word, Excel, Power Point).

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Social Service

Mexicana de Aviación México,

May 2000 - Nov 2000 (7 months)

Application of psychometric exams candidates for various vacant positions

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Project Analyst for Fovi Inmobiliarios

Scotiabank Inverlat

Jul 1999 - Jan 2000 (7 months)

Coordinate the implementation of technical files for FOVI recovery Perform monthly reports on the status of performing loans Verification of payment proposals received (Barzón and PRD). With the some through

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Accounting Secretary

Jul 1996 - Jun 1999 (3 years)

Substitution in holiday periods to the Accounts Management Secretary and General Secretary for the Finance Department Agenda, filing, prosecution of applications of internal areas, administrative support area managers

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Administrative Assistant (Accounts Payable)

Dec 1994 - Jun 1996 (1 year 7 months)

Apportionment of telephone charges, application and verification of travel expenses, provider payment (Telmex, Telcel, Iusacell, AT & T, MCI Intl) Discount call for staff coordinated with Human Resources via payroll deduction Recovered a monthly significant amount of telephone expenses through payroll deduction to employees for personal phone calls

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Reconciliations Analyst

Apr 1993 - Nov 1994 (1 year 8 months)

Tracking movements of international transfers, money orders, unrequited transfers to commercial banks within the country and abroad Elaborate Monthly report of pending motions to reconcile Perform calls and correspondence in English

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Assistant

May 1992 - Mar 1993 (11 months)

payment to suppliers (Accounts Internal customer service to internal and external personnel, pending receipt of invoices for payment and accounting.

Thelma Ruvalcaba Rodríguez

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