Theb Rosidi Senior Process Executive (Healthcare Insurance)

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Senior Process Executive

Cognizant Technology Inc

Nov 2017 - Feb 2026 (8 years 4 months)

As a Senior Process Executive, I gathered and verified information to obtain patient medical records and billing details, ensuring accuracy and compliance with HIPAA standards. I prepared documents for claim professionals to facilitate the retrieval of medical records and billing information, while meticulously documenting all details of calls to maintain accurate records of patient interactions and provider concerns. I carefully checked documents received from patients for accuracy and completeness, consistently following HIPAA guidelines to protect sensitive patient information. Additionally, I verified and confirmed patient schedules to ensure seamless operations. My experience in obtaining medical records and bills from US healthcare pr
Clinical Intake Specialist

Hinduja Global Solutions

Nov 2010 - Jan 2017 (6 years 3 months)

As a Clinical Intake Specialist, I was responsible for answering inbound calls and resolving patient and provider inquiries promptly. I analyzed issues and offered the best possible solutions, ensuring provider satisfaction and compliance with company policies. My commitment to maintaining company metrics resulted in consistent 100% quality scores. I verified and authorized hospital procedures to ensure compliance with medical guidelines and accuracy in documentation while efficiently completing day-to-day administrative and operational tasks. Additionally, my ability to lead people to the right track enhanced the client intake process, ensuring that patients received the appropriate guidance and support throughout their experience.

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Theb Rosidi

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