Thayná Ribeiro do Nascimento Data Entry & QA Specialist | Payments, Fraud &

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G2i – Support & Community Manager

Jul 2024 - Current (1 year 11 months)

Responsible for full-cycle recruiting operations in a high-volume, remote-first tech environment. Actively sourced candidates through multiple platforms, conducted outreach and screening, and coordinated interviews. Managed the candidate experience end-to-end, from onboarding to feedback collection. Provided support via Slack, Zendesk, and email, collaborated with hiring managers and engineering teams, and identified areas to streamline processes. Also contributed to community engagement, internal documentation, and HR-focused improvements that enhanced hiring efficiency for roles with over 1,000 applicants per month.

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Sunplay - Fraud & Compliance Analyst

Sunplay N. V. – Sunplay Casino

Feb 2023 - Jun 2024 (1 year 5 months)

Focused on fraud prevention and regulatory compliance within the iGaming industry. Skilled in pattern analysis, AML, KYC, and risk mitigation to ensure secure and compliant operations.

Blaze – Customer Success & QA Analyst - Payment Specialist | Fraud Prevention

Blaze

Mar 2020 - Jan 2022 (1 year 11 months)

Responsible for testing and evaluating new payment providers, identifying and reporting payment failures, and improving transaction success rates. Investigated and resolved issues involving credits, refunds, minors, disputed transactions, and withdrawal errors. Proactively worked to optimize the overall payments experience while minimizing risk.

Payments Specialist

Sauce

Jan 2019 - Mar 2021 (2 years 3 months)

Handled payment operations for a high-volume food delivery platform, including real-time monitoring of transactions and resolution of payment issues. Reviewed and processed customer refund requests, analyzing the legitimacy of each case by cross-referencing order data, delivery logs, and support tickets. Investigated chargebacks and disputes, collecting and organizing evidence to challenge invalid claims and prevent financial losses. Collaborated with the Customer Support and Risk teams to ensure a smooth user experience and reduce payment-related complaints. Maintained detailed records of payment incidents and outcomes to support auditing and process improvement. Identified patterns in failed payments or refund abuse, contributing to

Teacher

Excellent Global Idiomas

Jan 2015 - Jan 2019 (4 years 1 month)

Taught English to children, teens, and adults, applying personalized methodologies to improve learning outcomes. Developed lesson plans, evaluated progress, and managed group classes. Strengthened communication, empathy, and public speaking skills.

Thayná Ribeiro do Nascimento

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