Thandeka Customer service Advisor

Customer Service Sales Specialist

ABSA Regional Office

Jan 2020 - Current (6 years 5 months)

Insurance Broker

OUTsurance

May 2016 - Jul 2019 (3 years 3 months)

- Have comprehensive knowledge of personal insurance products and services in order to understand customer needs. - Provide professional and correct advice with regards to customers about company product. - Build client rapport. - Effective retention of customer for the business. - Apply different discounting strategies assist customer with premium. - Seek opportunities for cross selling and up selling opportunities. - Ensure the PBS-Department targets are met.

F

Sales Consultant

First National Bank Connect

Aug 2015 - May 2016 (10 months)

- Contribute to the success of campaigns aimed at the increase of sales. - Proactively maximise cross sell opportunities through all forms of client engagement while in the process of servicing customers. - Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase customer base. - Demonstrate behaviour of personal involvement, commitment and dedication in support of organisational values. REASON FOR LEAVING COMPANY GOT A BETTER OFFER

Customer Service Sales Consultant

SAB

Jan 2014 - Oct 2014 (10 months)

- Cross and Upselling beverages to clients. - Customer security check. - Updating Clients details - Processing orders - Leveraged CRM tools, specifically Candidate Relationship Management (CRM) systems, to meticulously track client interactions, manage sales pipelines, and ensure timely follow-ups, thereby enhancing customer retention and driving repeat business. - Employed marketing strategies to identify and engage potential clients, contributing to lead generation and overall business development objectives.

T

Receptionist

TIMKEN SA PTY LTD

Feb 2012 - Sep 2014 (2 years 8 months)

-Welcome visitors by greeting them, in person or the telephone: answering or referring inquiries. -Directs visitors by maintaining employee and department directories; giving instructions. -Maintains security by following procedures; monitoring logbook; issuing visitor badges. -Maintain safe and clean reception area by complying with procedures, rules and regulations. -Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. -Contributing to team effort by accomplishing related results as needed. REASON FOR LEAVING COMPANY OWNER RELOCATED.

S

Receptionist/Admin Clerk

STUDENTWISE PTY

Apr 2008 - Dec 2011 (3 years 9 months)

-Tabulate and post data in record books. -Record orders for merchandise or service. -Prepare stock inventory. -Adjust Complaints. -Operate office machines, such as printer, laminator. -Purchase supplies. -Operate the Switchboard. -Open and route incoming mail, answer correspondence, and prepares outgoing mail.

Thandeka

About

Detail

Timeline

Résumé