TEBOHO DAVID MADO
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IT support tech
Cape Town, Western Cape, South Africa
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work
Full-time jobs
Starting at
USD1K/month
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Résumé
Jobs
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Device Monitoring AgentCapitec bankOct 2023 - Feb 2024 (5 months)• Ensured functionality of ATMs to provide excellent service to Capitec Bank clients. • Scheduled service call-outs within agreed service levels. • Provided continuous feedback to the team regarding system/device enhancements. • Utilized virtual assistance skills to assist users remotely, enhancing customer support and satisfaction. • Employed administrative assistance capabilities by documenting processes and working with office products to improve overall productivity within the team.- GIT Support TechnicianGijima HoldingsDec 2022 - Aug 2023 (9 months)• Repaired and recovered from desktop hardware or software failures. • Provided basic network support, installation, maintenance, and troubleshooting. • Supported and maintained organizational computer systems, desktops, and peripherals. • Installed desktop applications to meet user needs. • Monitored day-to-day computer and software performance. • Guided staff in hardware and software usage. • Assisted in the technical upgrading of desktop systems. • Utilized virtual assistance skills by managing ticketing systems and effectively communicating with clients over phone and email, ensuring timely resolution of technical issues. • Leveraged CRM knowledge to enhance client interactions and support processes, contributing to improved use
- IIT Support TechnicianInternationalMining and Dredging South AfricaFeb 2022 - Aug 2022 (7 months)- Documented SOPs, processes, repairs, and cable layouts to ensure clarity and consistency in IT operations. - Installed, configured, and repaired computer hardware and software, providing efficient solutions to technical issues. - Managed company and vessel IT assets and inventory, ensuring optimal resource allocation and tracking. - Collaborated with security companies to manage surveillance systems, enhancing overall security measures. - Optimized network performance to ensure reliable connectivity and efficient data flow. - Provided technical support to end-users, addressing their concerns and troubleshooting errors through diagnostics tests. - Trained end-users on the use of new hardware and software, ensuring they are equipped t
Education
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- ONational Certificate in Information Technology: Systems SupportOn The Ball CollegeJan 2021 - Jan 2022 (1 year 1 month)
- BCompTIA A+Boston City Campus & Business CollegeJan 2014 - Jan 2015 (1 year 1 month)
Projects
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- IT supportDepartment of Home AffairsJan 2023 - Aug 2023 (8 months)