Please be informed that I have been doing various Mystery Shopping Jobs for brands since June 2019. I have worked for Ipsos, Ask Afrika and KLA. I have done mystery shopping for automobile companies, pharmaceutical companies, retail outlets and food franchises. I have extensive experience in face to face mystery shopping, online, B2B surveys and questionnaires. I also do have extensive experience in telephonic customer service as well as e-mail.
Position Held Administrative Oficer (HR Department) Company Name: Arcelor Mittal of South Africa Company Website Reason for Leaving Contract ended Duties & Responsibilities – •Manage their scheduling, communication and travel coordination; •Facilitate bursar and pipeline recruitment. •Facilitate Evaluations for the Learner Technicians, Candidate Technicians, Candidate Engineers & Graduates in Training. •Lead or participate on project teams related to a range of operational matters; •Plan, prepare materials for, and help lead bi-weekly Administrative Management Team meetings; •Manage Administrative Management Team calendar, plans, and action items; •Arrange vacation work for the Bursary Students.
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Administrative Oficer
Arcelor Mittal of South Africa
Jan 2016 - Jan 2019(3 years 1 month)
REGULATORY REPORTING ADMINISTRATOR
Standard Bank
Oct 2015 - Mar 2016(6 months)
Position Held REGULATORY REPORTING ADMINISTRATOR Company Name Standard Bank Company Website www.standardbank.co.za Reason for Leaving Contract Ended Duties & Responsibilities •Minimize the Risk of Non-Compliance to FICA legislation •and documentation through processing and maintain customer data accurately as received from internal •customer by supporting the Bank's Customer Data Governance Policies. •Efectively processing BOP Card rejections, Cash Threshold •Reporting rejections and SARB exception which are then reported to the FICA and SARB General Ofice Support •Answer and screen telephone calls, take messages and gr
Regulatory Reporting Administrator
Standard Bank
Jan 2015 - Jan 2016(1 year 1 month)
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Call Centre Reporting Agent
TransUnion S.A
May 2011 - Sep 2015(4 years 5 months)
- 2013- Best Employee of the Year 2013- Best Reporter of the Year 2014- Quality Achiever Award Accurately compiled relevant reports in accordance with the required commercial standards. Communicates with external and internal clients via E-mail and telephone to ensure understanding of clients reporting requirements and notification of problematic reports. Telephonically sources commercial information to update the commercial database with information obtained through interviews and external sources to ensure current and relevant data. Extracts allocated tickets daily from the workflow system in accordance with the daily required targets and ensures they are completed within the relevant reporting product SLA.
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Call Centre Reporting Agent
Tansunion Credit Bureau
May 2011 - Sep 2015(4 years 5 months)
number of payments received within 30, 60 and 90 days; •Number of invoice payments exceeding 90 days. Internal Process Measures •Quality of drafted correspondence; •Deadlines met; •Accuracy of typing/ minute taking - error and return rates; •Speed of typing - words per minute; •Accuracy/ integrity of filing systems; •Accuracy of invoices prepared; •Time management - reduced overtime hours; and •Compliance with house templates and practice group requirements. Duration 11 May 2011 to 05 September 2015 Position Held Call Centre Reporting Agent Company Name Tansunion Credit Bureau Company Website www.transunion.
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Call Centre Reporting Agent
TransUnion Credit Bureau
Jan 2011 - Jan 2015(4 years 1 month)
Faulty Administrator
Datacentrix
Jan 2010 - Dec 2010(1 year)
Position Held Faulty Administrator Company Name Data Centrix Reason for Leaving Temp position Duties & Responsibilities •Updating of the system; •Prepare meeting and taking the minutes during the meeting; •Assigning of calls to coordinator; •Handling customer service queries; •Data Capturing; •Record documentation and maintaining of files •Client Assistance; •Appointments Booking;
Faulty Administrator
Datacentrix
Jan 2010
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Education
verified_user
0% verified
Computer
Academy of Learning
Jan 2008 - Dec 2008(1 year)
Computer
Academy of Learning
Projects
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0% verified
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Social media advertisements
JVd propety
Apr 2025 - Current(3 months)
Currently busy with setting up their social media pages
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Sourcing Potential graduates and students using social media. Placing adverts on Instagram, Facebook, emails and twitter