Tatiana Cevallos

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Exchange Program Coordinator

Trainee Adventure Agencia de Intercambio Cultural

Jan 2024 - Current (1 year 5 months)

• Customer Service, call and email support. • Coordinating Work & Travel, Training, and Internship programs in the US, Australia, Germany, and Spain. • Supporting candidates, sponsors, and employers during the entire job placement process. • Coordinating candidates’ interviews, selection, and hiring processes. • Confidentiality. • Monitoring onboarding guidelines. • Managing InterExchange, CETUSA, Alliance Abroad Group AAG, Intrax, and LifeTraveled, among other sponsors platforms. • Database management. • Translation of Spanish documents into English language. • Document Management. • Consulting and processing J1 and F1 US visas, 462 Work and Holiday Australian visa, and Spanish Internship visa. • Selling exchange programs on site, via te

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HR Administrator

Fix Auto

Sep 2023 - Oct 2023 (2 months)

• Organizing and maintaining personnel files, including training certification records • Creating, implementing, and evaluating all human resource department policies and procedures. • Payroll support. • Recruitment lifecycle: Drafting and posting job advertisements, sourcing, screening candidates, and

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Customer Service Representative

Fix Auto

Feb 2023 - Sep 2023 (8 months)

• Assisting the CEO with administrative tasks. • Handling the company’s incoming and outgoing emails. • Data entry and database management. • Serving customers in person, email, and via telephone. • Providing updates between the insurance company, rental company, and vehicle owners by phone and using the Mitchell Connect system. • Setting appointments for Estimates through ProgySync. • Arranging rental vehicles through the ARMS Automotive Suite system. • Processing payments (POs) and delivering vehicles.

Graduate Admissions and Student Recruiter

Universidad Internacional del Ecuador (UIDE)

Oct 2019 - Jul 2022 (2 years 10 months)

• Interviewing prospective students. • Processing applications in a timely manner. • Confidentiality. • Prospecting, closing, and follow-up sales activities. • Billing. • Managing Salesforce CRM, contact center, mailing, applicant profile, enrollment, and convertibility rate modules. • Database management. • Schedule Planning. • Call and Email support. • Customer Satisfaction Improvement. • Preparing biweekly Prospecting and Sales Reports. • Providing feedback to the Marketing Department to establish efficient advertisements and campaigns. • Document Management. • Troubleshooting.

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Real Estate Sales

ANCON Grupo Inmobiliario

Sep 2003 - Sep 2017 (14 years 1 month)

• Specialized in housing estate, and rural lands in the Ecuadorian Rain Forest. • Credit and mortgage advisor. • Law advisory. • Confidentiality. • Social Media Marketing - Creating ads and content on social networks and real estate marketing websites. • Call and Email support. • Schedule Planning. • Database management. • Document Management. • Troubleshooting.

Tatiana Cevallos

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Tatiana's behavioral traits
Tatiana's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.