Taona mays Retail store manager

B

Retail Store Manager

Bridge Locations

Nov 2022 - Current (3 years 10 months)

• Reviewed and analyzed operational reports to improve operational performance and metrics. • Built collaborative relationships with market, region, and division stakeholders. • Followed and administered cash handling policies and procedures. • Led the retail experience of a well-visited location and strived to enhance store and customer experience to be best-in-class. • Managed a team of 8+ direct reports. • Train all team members on loss prevention. • Consistently exercised independent judgment and discretion in matters of the store • Maintained proper staffing levels and provided efficient scheduling. • Coached and developed team members on how to position all company products with customers.

U

Call Center Supervisor

United Way 211

Feb 2020 - Oct 2022 (2 years 9 months)

• Supervising staff and organizing and monitoring work processes. • Create and manage schedules for call center agents. • Coordinate meetings with various counties to assist with their partnership in RentHelpMN. • Help applicants obtain necessary documents for application approval. • Coaching, counseling, and disciplining of employees. • Created and conducted training. • Help applicants navigate common technological issues. • Help applicants check on the status of their applications and otherwise serve as a liaison between applicants and the RentHelpMN system, as necessary. • Track phone calls received related to RentHelpMN. • Connect applicants with recourses RentHelpMN or denial of benefits. • Handel escalated questions about R

Customer Services Representative

Rose International

Sep 2018 - Dec 2019 (1 year 4 months)

• Provide excellent verbal and written communication skills, including listening and negotiating. • Experience dealing with escalated guest complaints. • Ability to use various information sources to answer questions, identify problems, and appropriately resolve guest issues. • Show strong technical skills, ability to work within multiple systems, and high proficiency with PC/ Microsoft applications. • Ability to interact with guests, team members, and internal business partners with a professional, friendly, and empathetic style.

M

Customer Service

MN Pass

Oct 2016 - Jun 2017 (9 months)

• Putting together informational brochures. • Stuffing mailing envelopes with informational brochures • Testing transponders to verify they work. • Inputting transponder numbers onto an Excel spreadsheet so they can be put into inventory. • Accessing customer accounts to put in requests to replace their transponders with new ones. • Fulfilling the requests for new/additional/and replacement tags. • Collect incoming mail and note customer accounts accordingly.

Store Manager

Cricket Wireless

Aug 2015 - Sep 2016 (1 year 2 months)

• Develop positive long-term customer relationships, using selling skills techniques to solve customer problems. • Handling daily cash deposits. • Maintaining store inventory • Creating promotional signs for the store • Understand customers' needs and help them discover how our products meet their needs. • Participate in marketing efforts to solicit new business, including outbound calling and outside events. • Maintaining the visual appearance of the store, back room, restrooms, and work areas. • Calculating prices, purchases, and processing payments. • Keeping up to date with relevant and evolving technologies, Cricket Wireless services, and special offers.

C

Administrative assistant

Comfort Services Home Care

May 2014 - Jun 2015 (1 year 2 months)

• Organize forms, make photocopies, file records, and prepare correspondence and reports. • Review and update client correspondence files and scheduling database. • Outline the appropriate process and procedures necessary to fulfill and complete inquiries. • Assist with receptionist duties, file organization, and research and development. • Handled check deliveries.

Customer Service

Wells Fargo

Jun 2013 - Feb 2014 (9 months)

• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. • Complete operational activities while minimizing risks under established policies. • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization. • Receive direction from managers and exercise judgment within defined policies and procedures. • Escalate questions and issues to more experienced roles. • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions. • Identify information and services to meet customers'

Taona mays

About

Detail

Timeline

Résumé