Tania Snyman

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Customer Engagement & Appointment Setting Specialist

Beacon Auto

Aug 2025 - Feb 2026 (7 months)

Job title: Customer Engagement & Appointment Setting Specialist Job Description: • Engaged customers and built strong relationships to drive satisfaction and loyalty. • Coordinated appointments and schedules across multiple locations, ensuring seamless client experiences. • Achieved and exceeded key performance indicators (KPIs) and sales targets in a results-oriented environment. • Managed customer relationship management (CRM) systems, including real-time data updates, utilizing platforms like HubSpot, Salesforce, Pipedrive, GoHighLevel, Tekmetric, and similar tools. • Effectively handled customer objections and provided exceptional support. • Demonstrated adaptability and a quick learning ability for new systems and processes. • Qualifie

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Outbound Sales Representative

TurnKey Receptionist

Jul 2024 - Mar 2025 (9 months)

As an Outbound Sales Representative at TurnKey Receptionist, I managed 150+ outbound calls daily, consistently exceeding daily KPIs. I secured qualified appointments through strategic outreach and logged interactions in Salesforce, HubSpot, and Zoho. My role involved delivering persuasive communication and timely follow-ups, while leveraging my experience in B2B marketing to enhance outreach efforts. I utilized targeted outreach and personalized email writing to generate new leads through online research, which was essential for effective cold email campaigns. Additionally, my skills in qualifying prospects and building rapport quickly, although primarily applied in outbound sales, directly support inbound sales success by identifying custo

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Chat Moderator

Cloud workers

Jul 2019 - Sep 2023 (4 years 3 months)

As a Chat Moderator, I managed live chat interactions across diverse platforms, ensuring prompt and effective communication, adherence to compliance, and the promotion of respectful engagement to cultivate a positive user environment. I adeptly adjusted my communication style for varied audience demographics, thereby enhancing user experience and satisfaction. My expertise in composing clear and engaging messages, honed through chat moderation, allowed for the rapid development of personalized communications. This proficiency in adapting tone and managing conversations with empathy directly contributed to a smooth running process for client intake, ensuring future interactions with clients were well-documented and informed by past engagemen

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Owner / Sales Specialist

Edufundi

Aug 2018 - Current (7 years 10 months)

As the Owner / Sales Specialist of a successful educational sales business specializing in CAPS-aligned learning materials, I founded and operate all aspects of the company, including product design, marketing, and client management. I have built long-term partnerships with schools by offering tailored solutions that meet their unique needs. My role involves ensuring constant sales and product updates to educational institutions through effective email marketing and social media outreach, which enhances customer engagement and retention. Additionally, I leverage my skills in planning and project involvement to streamline operations and improve service delivery. My understanding of audience needs informs the educational content creation proc

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Online Consultant

mmm

Aug 2016 - Apr 2018 (1 year 9 months)

As an Online Consultant, I provided multilingual chat and email support on a global platform, ensuring client satisfaction through empathetic and accurate responses. I created and translated English-Russian content, enhancing communication with diverse clients. My experience in engaging potential clients through live chat and email allowed me to refine my skills in writing clear, persuasive, and personalized messages, which are essential for effective outreach and cold emailing. This involved creatively crafting messages to engage recipients, further supporting client interactions and satisfaction. Daily interactions provided valuable insights into B2B marketing, guiding clients through the sales process and addressing their inquiries, whic

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Sales Representative

Early Childhood Development (ECD)

Mar 2011 - Jun 2018 (7 years 4 months)

As a Sales Representative, I conducted direct sales to preschools and institutions, building a loyal client base through excellent service and high-quality products. I aligned our educational offerings with curriculum needs, ensuring that our solutions met the specific requirements of each client. My role required strong B2B sales and client communication skills, as well as effective follow-up through email and quotes to maintain engagement. Additionally, I utilized my creativity in sales outreach, developing various materials that captured client interest and showcased our offerings. This creative approach not only enhanced our marketing efforts but also contributed to successful lead generation and appointment management. My commitment to

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Bookings Manager

Magalies Retreat,

Mar 2007 - Aug 2010 (3 years 6 months)

As a Bookings Manager, I coordinated bookings and events for groups of up to 1,300, ensuring a seamless guest experience through meticulous logistics planning. I managed client communications and handled bookings, utilizing my skills in clear and persuasive writing to craft personalized messages that converted inquiries into confirmed reservations. This experience enhanced my ability to engage with both local and international clients, including public and business sectors, and strengthened my multitasking capabilities, which are valuable for effective outreach in B2B marketing, and email copywriting. Additionally, I ensured that overseas clients' goods and baggage arrived safely to and from their destinations, which involved gaining quotes

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Nursing Assistant (Student Nurse)

Ann Latsky Nursing College & Johannesburg General Hospital

Jan 1998 - Jan 2001 (3 years 1 month)

As a Nursing Assistant (Student Nurse), I earned my Nursing Assistant Certificate and provided essential patient care and support, ensuring that hygiene standards were maintained while delivering emotional care to patients. My role involved not only direct caregiving but also required strong problem-solving and decision-making skills to address patient needs effectively. I utilized my time management and multi-tasking abilities to prioritize tasks in a fast-paced environment, ensuring that all patients received timely attention. Additionally, I demonstrated clear and compassionate communication, which was vital in building trust with patients and their families. While my primary focus was on patient care, I also recognized the importance of

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