Digital Customer Success Lead – Microsoft Azure
Sonata Software Pvt. Ltd. (Microsoft Client)
Jun 2019 - Feb 2024 (4 years 9 months)
Customer Success Manager/Lead for Microsoft Startups clients using Microsoft Azure Professional Direct Service. Onboarded the Clients/Customers to the Microsoft Startups Program. Reached out to customers to understand the needs of their product in regards to Azure and Azure Open Al. Work with the customers on Service Contract Renewals. Resolved Azure customer queries via tickets, email, and phone, maintaining high CSAT scores. Led billing and subscription escalations across Microsoft products. Assisted the Delivery Manager in Setting up 2 New Projects. Provided Training to the peers on how to collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Facilit
