Taiwo Ishmael
About
Detail
Abuja, Federal Capital Territory, Nigeria
Contact Taiwo regarding:
work
Full-time jobs
Starting at
USD20/hour
groups
Networking
Résumé
Jobs
verified_user
17% verified
- PRegional IT Infrastructure EngineerPricewise Stores Nigeria LTDDec 2024 - Current (1 year 6 months)• Provide critical onsite and remote IT support across multiple retail locations, ensuring minimal downtime and business continuity. • Manage ERPNext systems, network infrastructure, and general IT operations, prioritizing reliability, security, and scalability. • Actively participate in new store openings, configuring and maintaining essential IT infrastructure to meet immediate operational demands. • Mentored and coached branch IT staff and end users on advanced troubleshooting procedures, cybersecurity awareness, and infrastructure best practices to ensure seamless operations. • Integrated AI-driven monitoring and automation tools to proactively detect network anomalies, predict potential system failures, and automate routine mainte
- DNetwork/Systems Administrator verified_user Verified experienceDoveland International SchoolsJan 2023 - Dec 2024 (2 years)• Managed comprehensive IT infrastructure for three campuses, ensuring 99% uptime and optimal system, network, and data reliability. • Coordinated daily activities of the IT Helpdesk support team for all three campuses, ensuring timely resolution of IT service desk issues. • Configured and implemented network solutions including firewalls, VPN, security appliances, Windows Server 2012 (DHCP, DNS, NAT), and Mikrotik Router for seamless staff and student access. • Upgraded company network infrastructure to industry standards, significantly enhancing performance and security.
- iNetwork Monitoring Systems Engineer verified_user Verified experienceipNXOct 2021 - Jan 2023 (1 year 4 months)• Monitored core network active devices, providing essential first-level support for infrastructure issues. • Liaised effectively with ipNX Service Providers and managed escalations to ensure rapid resolution of critical network incidents in line with organizational guidelines. • Integrated Customer Relationship Management (CRM) principles into daily technical operations, recognizing that maintaining high-availability network services is a primary driver of customer satisfaction and long-term retention. • Managed service-impacting situations by maintaining clear communication and setting professional expectations, effectively applying CRM strategies to prioritize customer needs during technical incident resolution. • Leveraged CRM-aligne
Microsoft Office 365 Support EngineerTek-ExpertsJul 2020 - Jun 2021 (1 year)• Provided remote technical support to Microsoft Enterprise customers via phone, email, and chat, identifying, diagnosing, and troubleshooting complex issues. • Consistently resolved problems to customer satisfaction, identifying appropriate remediation steps and escalating urgent situations impacting business priorities. • Reproduced customer issues in lab environments and collaborated with technical leads for advanced Exchange Online and Office 365 issues. • Delivered a seamless onboarding experience for clients migrating to Office 365 from on-premises or other cloud platforms. • Administered Azure technologies, Office 365, Active Directory, and Exchange Online, including mailbox setup, migrations, archiving, Outlook synchron- MHead IT / Network AdminMichael and Cecilia Foundation (Group of Schools)Aug 2015 - Feb 2020 (4 years 7 months)• Coordinated daily activities of the IT team, ensuring timely resolution of all IT service desk issues and effective administration of IT systems and network devices. • Implemented and managed network infrastructure including VPN, security appliances, Windows Server 2012 configurations (DHCP, DNS, NAT), and Mikrotik Router for secure network access. • Achieved 99% network uptime by bringing the network up to industry standards. • Administered Network Attached Storage (NAS) server, managing user logins and shared network folder access.
- DIT Infrastructure Development ManagerDe-Edge Hotel Port HarcourtJul 2014 - Jul 2015 (1 year 1 month)As an IT Infrastructure Development Manager, I have extensive experience in IT management, infrastructure development, and project management, ensuring seamless technical operations. I provide high-level IT support and customer service, utilizing strong problem solving and troubleshooting skills to address complex technical challenges. - Managed network infrastructure, system maintenance, CCTV operations, and internet connectivity, while delivering comprehensive user support and hardware troubleshooting. - Coordinated with external vendors and collaborated across departments to monitor system performance and ensure minimal downtime for critical services. - Leveraged advanced multitasking abilities to handle diverse technical and operationa
- BICT AdministratorBEST PREMIER HOTEL & RESORT PORT HARCOURTAug 2012 - May 2014 (1 year 10 months)• Ensured smooth operations of the IT support, sound, and telecoms units. • Managed web servers, email systems, and user hardware (laptops, PCs), including associated operating systems and software.
- GIT ManagerGRAND HOTEL RESORT AND CONVENTION CENTER ASABAJan 2012 - Aug 2012 (8 months)• Oversaw smooth operations of IT support, sound, and telecoms units. • Administered associated operating systems and software across the hotel.
- GIT Support PersonnelGrand HotelJan 2010 - Dec 2011 (2 years)
- GNYSCGrand HotelJan 2009 - Dec 2010 (2 years)
- GInternGrand HotelJan 2008 - Dec 2008 (1 year)
- BHardware/Network Engineer InternBetsam Engineering, Computer VillageJan 2007 - Dec 2007 (1 year)
Education
verified_user
0% verified
- Bachelor of ScienceUniversity of IlorinJan 2006 - Jul 2009 (3 years 7 months)