Professional in social communication with 7 years of experience as community manager and in customer service. Cold calling, contents creation, advertising campaigns and copywriting for videos. English level C2 certified.
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Résumé
Jobs
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Professional support
Fundación Solidaridad por Colombia
Jul 2023 - Oct 2023(4 months)
- Cold calling
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Freelance public Remote experience
Easy Mortgage Solutions
Jan 2023 - Jun 2023(6 months)
- Creation of contents for social media (Facebook, Instagram, TikTok and LinkedIn).
Community Manager
Eikon digital S.A.S
Sep 2016 - Jul 2022(5 years 11 months)
- Creation of contents and advertising campaigns.
- Customer support through social media for
- Advanced use of tools for digital listening with analysis for future actions
Sales Agent
Accedo Technologies
Mar 2016 - Aug 2016(6 months)
- Customer service focused on sales for AT&T Mobile responding to the website chat.
- Over 300 sales in 5 months.
Freelance
BRM
Sep 2015 - Feb 2016(6 months)
- Creation and production of contents for the CitiBank social media channels in Colombia.
- Coverage of golf tournaments sponsored by Citibank.
Intern
IBRACO
Feb 2015 - Aug 2015(7 months)
- Customer support and content creation for cultural activites and portuguese courses
- Social media management for the Instituto de Cultura Brasil Colombia
Education
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Portugues course
IBRACO
Feb 2015 - Aug 2015(7 months)
Comunicación social y periodismo
Universidad Central (CO)
Jan 2011 - Nov 2015(4 years 11 months)
Profesional en comunicación social y periodismo con énfasis en publicidad.
Professional in social communication and journalism
Universidad Central
Awards
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Best WTR - Sales Agent AT&T
AT&T
Sep 2016
Best WTR (willing to recommend) among all agents (rating given by customers).
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Highest sales rate - Sales Agent AT&T
AT&T
Sep 2016
Recognition for having the highest sales rate (11,3%).