Susan Oliomogbe Chukwu

C

Primary School Teacher

Chrisdeb School

Jan 2025 - Mar 2026 (1 year 3 months)

• Taught core subjects to primary school pupils • Prepared lesson plans and instructional materials • Assessed students and provided feedback • Maintained a positive learning environment • Utilized a meticulous approach to record-keeping and data management by monitoring student attendance and academic performance, ensuring full compliance with school policies and maintaining documentation with a high level of accuracy and confidentiality. • Applied strong analytical thinking and attention to detail to identify discrepancies in student progress and institutional reporting, mirroring the rigorous standards required in audit and compliance environments.

AI Training Specialist / Data Annotator

Remote

Jan 2024 - Current (2 years 7 months)

• Performed text evaluation and AI annotation tasks • Followed strict guidelines for accuracy • Improved AI output through structured feedback • Managed multiple tasks and deadlines

F

Call Center Representative

Famzy Nigeria Limited

Nov 2023 - Jan 2025 (1 year 3 months)

• Managed an average of 60 inbound calls daily, resolving customer inquiries and complaints efficiently • Improved customer satisfaction by implementing better call handling strategies • Trained and mentored new staff, reducing onboarding time • Consistently exceeded performance targets and KPIs • Applied rigorous attention to detail and adherence to corporate compliance protocols when verifying customer information and handling confidential data, ensuring full regulatory alignment. • Maintained precise documentation of all interactions, utilizing analytical skills to perform internal record audits and ensure data accuracy in alignment with industry-specific standards. • Leveraged comprehensive knowledge of company policies to resolve compl

M

Nursery Teacher

Mangel Academy

Apr 2022 - Jan 2023 (10 months)

• Supported children's emotional, social, and cognitive development • Applied Montessori teaching methods • Maintained structured classroom environment

U

Business Studies Teacher

University of Benin Demonstration secondary school

Jan 2020 - Mar 2020 (3 months)

• Taught Business Studies to secondary school students • Prepared lesson notes and assessments • Maintained discipline in class

N

Customer Service Associate

Nonsdale Nigeria Limited

Aug 2019 - Sep 2023 (4 years 2 months)

• Handled 50+ outbound calls daily and increased sales through upselling • Resolved billing and service complaints, reducing escalations significantly • Collaborated with technical teams to communicate service updates • Improved response time through continuous training • Applied rigorous audit principles to maintain accurate customer records, ensuring all documentation was compliant with company procedures and internal policies. • Streamlined record management and reporting processes by conducting thorough internal reviews, which enhanced documentation accuracy and supported efficient case escalation workflows.

Susan Oliomogbe Chukwu

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