Susana Naranjo Gallego
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CSM/PM - MSC. Marketing
Medellín, Antioquia, Colombia
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Résumé
Jobs
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- WCustomer Success Manager public Remote experienceWellness Clinic MarketingJun 2023 - Nov 2024 (1 year 6 months)• Retention of client accounts through review of campaign setup, active campaign management, and execution of consistent customer service. • Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics. • Rapport building and fostering relationships with clients through timely follow-up and communication in order to increase retention of accounts. • Delivery of education to clients on campaign performance and return on investment received • Communication with production team for tasks related to client marketing campaigns.
Account ManagerDemand FrontierJun 2022 - Jun 2023 (1 year 1 month)• Manage and nurture customer relations with up to 30% of the company's accounts. • Bring strategic vision to the projects and provide campaign optimizations. • Ensure successful project execution. Meeting projects' budgets and scope timely- Senior Customer Succes/PMWebinar.netMay 2020 - Jun 2022 (2 years 2 months)- Managed virtual event projects through all phases: initiation, planning, execution, monitoring, and closure. - Provided specialized technical support for event productions and maintained platform operations. - Ensured final product quality by adhering to procedures, troubleshooting, and documenting solutions. - Trained staff and served as a resource on platform technologies; tested and implemented platform improvements. - Managed platform setups based on client needs, including integrations, registrations, and analytics. - Supported live sessions, help desk operations, and post-event reviews to identify strengths and lessons learned. - Allocated resources, promoted company culture, and led marketing strategies to grow client engagement. -
- Administrative AnalystBavariaNov 2017 - Jan 2020 (2 years 3 months)- Generate 75% savings in fixed costs - Increase company’s engagement by creating campaigns and events - Create content for the effective synergy between the commercial and distribution area, which was reflected in a 50% improvement in the service level for main customers Responsible for ensuring compliance with all administrative processes, cost and budget control, customer service relations, key performance indicators (KPIs) and generation of audiovisual content for internal organizational communication. ** Temporal assignments: PPM (Profit Performance Manager), Global Brands Supervisor and Key Accounts Supervisor • Plan and organize events that improve and promote the sense of belonging of employee • Improve customer service by reducing
- DInternshipDelpa GroupAug 2016 - Jul 2017 (1 year)- Responsible for generating documents of air, sea and land transport, customs documentation and management of quotes and customer service. - Update the customer databases - Generate templates and files for control and information management • Create the process standardization manuals • Reduce absenteeism indicators and company turnover
- Administrative Assistant verified_user Verified experienceEAFITJan 2014 - Dec 2017 (4 years)- - Responsible for the support to the administrative processes of the International Business Department: audiovisual, communication strategies, database organization and teaching support. - Participate in market research and updated databases for the creation of new postgraduate programs and doctoral thesis and support problem solving decisions - Support the creation of events like Olympics of Knowledge Responsible for the logistic support to EAFIT University and the Center for Continuing Education with events like induction f or new students and “Feria Artesanal” • Consolidate new cooperative relationships with the areas of Artistic Development, Communications and the Office of International Relations • Increase the participation of grou
- BDance TeacherBallet Olga LuciaJan 2010 - Dec 2012 (3 years)- Responsible for the teaching of classical, international and urban techniques in pre-kids, kids and teens groups. • Ballet Olga Lucia (1999-2012) With works such as Don Quixote, Swan Lake, fashion dance, dancing, red dance, dance oscars, among others • Dance Concert (2012) Staged with the musicians of the symphony orchestra Vivaldi, the MOOG group and ballet Olga Lucia • Contemporary jazz and lyrical jazz: With the choreographer of "So You Think You Can Dance" Tyce Diorio • Academies abroad: Lyrical Jazz, contemporary jazz, jazz funk, lady style, classical ballet, dancehall, jazz theater, Broadway jazz and hip hop: - Broadway Dance Center (New York) - Steps on Broadway (New York) • Workshops: - Latino (Boogaloo-Salsa-Bachata-Chacha-Ma
Education
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- User Experience Research and DesignUniversity of MichiganJun 2020 - Sep 2021 (1 year 4 months)
- Master's degree, MarketingEAFITJan 2020 - Jan 2021 (1 year 1 month)
- Postgraduate (Specialization) MarketingEAFITJul 2019 - Current (6 years)
- International business, International and Intercultural CommunicationEAFITJan 2013 - Jan 2017 (4 years 1 month)