S
Susana Miller
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Sabaneta, Antioquia, Colombia
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Operations Supervisor verified_user Verified experienceSOS AsistenciaOct 2024 - Current (10 months)• Oversee daily operations, ensuring efficient execution of tasks and objectives. • Supervise teams, providing leadership and support to optimize performance. • Implement strategies to improve operational execution, while also refining customer service skills, which have been essential in my role as Operations Supervisor to enhance overall team effectiveness and client satisfaction.- Team LeadConcentrixMay 2024 - Oct 2024 (6 months)• Built and managed high-performing teams to achieve operational excellence. • Provided coaching and performance management to enhance team productivity. • Led key performance indicator (KPI) tracking and project management initiatives.
- Team LeadRedValleyOct 2023 - Apr 2024 (7 months)• Managed small teams, ensuring efficiency in operations and performance metrics. • Developed leadership strategies to improve problem-solving and team cohesion. • Led coaching sessions to optimize employee engagement and development.
- SSenior Team LeadSagilityAug 2023 - Oct 2023 (3 months)• Provided supervisory management and operational efficiency strategies. • Led and mentored team members, fostering a culture of continuous improvement.
- STeam LeadSagilityMar 2023 - Oct 2023 (8 months)• Delivered high-level customer support while managing team performance. • Led training and coaching programs to enhance service delivery and teamwork. • Oversaw problem resolution efforts, ensuring customer satisfaction.
- Logistics CoordinatorLean Solutions GroupOct 2021 - Mar 2023 (1 year 6 months)• Managed logistics and inventory tracking for seamless supply chain operations. • Led a team to optimize shipping and invoicing processes. • Trained new employees, ensuring compliance with company standards.
- Customer Service RepresentativeSutherlandSep 2019 - Oct 2021 (2 years 2 months)• Handled high-volume calls, maintaining a customer satisfaction rating of 90-97%. • Provided sales and customer support, ensuring a seamless experience. • Acted as a backup team manager, providing leadership and guidance.
Education
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- UUndergraduate DiplomaUniversitaria CEIPAFeb 2023 - Current (2 years 6 months)
- Diploma in Tourism and Hotel Services ManagementPOLITECNICO SUPERIOR DE COLOMBIA
- BHigh School DiplomaBritish International School
- Diploma in Supply Chain LogisticsPOLITECNICO SUPERIOR DE COLOMBIA