Surya

S

Manager

Spire Trade and E Commerce Pvt Ltd

Aug 2021 - Nov 2025 (4 years 4 months)

Uploading new products to the (Shopify) online store and to the marketplaces like Amazon, Flipkart.Price Updates, product updates.Building online webstore using Shopify themes.

SME

Cognizant

Apr 2011 - Nov 2018 (7 years 8 months)

Train the team in process activities. Conduct sessions to discuss issues in the process for resolution. Review of internal controls in delivering the process and ensure the team deliverables are in adherence with process metrics. Provide feedback and guide team members to the goals. Maintain documents in compliance with the delivery assurance group requirements which include Process maps, FMEAs, SOP updates, etc. Responsible for General Ledger reconciliation of 14 payable accounts every period and resolve open Items within 28 days. Evaluate vendor's liabilities to initiate payments through Wire, ACH and check requests as per the agreed terms.

Team Lead

Cognizant

Apr 2011 - Nov 2018 (7 years 8 months)

Leading a team of 9 associates. First point of contact for escalation and onshore team queries. Allocation of the work to team members and monitoring. Planning for Month\Quarter \ Year end close. Have a call with onsite for every period close. Final approval of journal entries in Oracle. Review of account reconciliations and suggest corrective measure in OARS and T-Recs. Ensure all SLA's and timelines are adhered by Team members. Preparing Management Reports – SLA performance Metrics. Review of Root Cause Analysis and Action Plan for any errors. Daily huddle to discuss updates, activities for the day and challenges (if any). Monthly performance review with each team member (one-on-one). Participate in yearly rating discussion of team member

Process Developer

Genpact

Jun 2007 - Apr 2011 (3 years 11 months)

In charge for meeting process metrics which are critical for the smooth performance of the process. In charge for new hire trainings of the process and also to maintain 100% cross-training in the process. First point of contact for any customer escalations, queries and to resolve any system interface issues. Handling weekly customer conference calls and daily team meets to discuss the issues and drive for resolution. Delegation of work among the team to ensure balanced work load. Preparation of Monthly dash boards and finalization of incentives of the team. Internal auditor for all the reconciliations and activities of the process.

Process Associate

Genpact

Jun 2007 - Apr 2011 (3 years 11 months)

Handled the team to meet daily and monthly process metrics. Responsible to handle customer escalations and queries. Audit of internal controls within the process to ensure accurate deliverables. The process deals with accounting of car sales through the auction houses located through out the USA. These cars include repossessed cars, cars returned after the expiry of lease, cars returned due to technical problems in view of Leman law, cars returned in exchange to the latest models. These cars will be sold by the company through its authorized auction houses in variety of auctions as per the consignment terms. Reconciliation of Auction sales per agreed terms between Nissan and the auction houses. Application of cash collected through auction

M

Articled clerk/audit clerk

M.S.Sastry &Co., and Suresh & Babu (Chartered Accountant firms)

Jan 2001 - Jan 2007 (6 years 1 month)

Verification of books of accounts with the supporting documents and related transactions. Participated in various audits like Bank statutory audits, audits of non-profit organizations, income tax audits, etc. Filing of personal income tax returns. Auditing and filing of sole trade concerns tax returns.

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