Suhail Bashir

Suhail Bashir

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work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Founder & Operations Manager
    FlySure Agencies
    Jan 2025 - Current (1 year 8 months)
    • Serve as primary point of contact for client outreach and account management, resolving booking, itinerary, and service issues across phone, in-person, and digital channels. • Own the full sales cycle from lead intake to booking confirmation and post-sale follow-up, driving a 60%+ customer retention rate through consultative, relationship-first service. • Manage B2B vendor negotiations, pricing agreements, and billing/invoicing to support client-facing revenue growth.
  • P
    Operations & Business Manager
    Pin Point Online Services & Stationery Centre
    Mar 2021 - Current (5 years 6 months)
    • Deliver front-line customer support and query resolution to 50+ walk-in clients daily, maintaining 100% documentation accuracy. • Conduct needs analysis and advisory conversations with clients on documentation and e-filing processes, translating complex requirements into clear guidance. • Resolve client and vendor disputes on billing and service delays; lead B2B vendor negotiation on pricing and manage inventory. • Redesigned service workflows to cut client turnaround time by 30%, a process improvement initiative that increased daily client throughput.
  • Independent
    Insurance Advisor (IRDAI-Licensed)
    Independent
    Jan 2021 - Current (5 years 8 months)
    • Run discovery calls and needs-based consultations to advise clients on insurance policy options, using Turtlemint Pro CRM to manage lead qualification, quotes, and documentation through the full sales pipeline. • Achieve a 35–50% consultation-to-close conversion rate, consistently meeting sales targets through consultative selling. • Maintain client relationships post-sale to drive renewals and referrals, supporting customer retention and upsell opportunities.
  • S
    Science Teacher
    School Education
    Jan 2019 - Jan 2021 (2 years 1 month)
    • Communicated technical concepts clearly to students and parents through lessons and regular consultations — core stakeholder communication and client-advisory skills. Achieved a 100% student pass rate.
Education verified_user 0% verified
  • T
    Turtlemint Pro Certified User (CRM)
    Mar 2026 - Current (6 months)
  • I
    IRDAI-Licensed Insurance Advisor
    Insurance Regulatory and Development Authority of India
    Jun 2022 - Current (4 years 3 months)
  • Kashmir University
    Bachelor of Science (B.Sc.), Biology (Zoology)
    Kashmir University
    Mar 2014 - Sep 2018 (4 years 7 months)