S
Steven Rios
About
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Medellín, Antioquia, Colombia
Résumé
Jobs
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- CQuality Engineer public Remote experienceConcentrix LtamJul 2022 - Current (3 years 9 months)Design and optimize large LLM conversational language flows in Dialogflow CX to enhance the end-user experience by improving UI and UX. Train and configure intelligent chatbots using advanced tools in Dialogflow CX, implementing GenIA to generate more dynamic responses and configuring Generative fallback to improve brand tone in AI-generated responses. Perform survey analysis to identify areas for improvement across different AI conversational agents. Implement strategies to improve the efficiency of conversational flows. Configure custom prompts to manage fallbacks and automate processes, maximizing the accuracy of interactions and reducing operational costs. Integrate data through Data Store to ensure effective management of information i
Education
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English for developersDesafío LatamMar 2025- LEthics in the Age of Generative AI public Remote experienceLinked In LearningFeb 2025
- LGenerative AI: The Evolution of Thoughtful Online Search public Remote experienceLikedin LearningFeb 2025
- ANÁLISIS DE DATOS CON POWER BIPlatziMay 2022
- SQL AZUREPlatziMay 2022Curso SQL AZURE
Projects (professional or personal)
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- NTraslaterNaoMedicNaoMedicalFeb 2025 - Current (1 year 2 months)Desarrollo de un prototipo basado en la web que permite la traducción multilingüe en tiempo real entre pacientes y proveedores de atención médica.
- SteBuilder public Remote experienceITM - Instituo Tecnológico MetropolitanoNov 2024 - Current (1 year 5 months)Desarrollo de asistente virtual potenciado con GenAI para mejorar la funcionalidad y la precisión del asistente. Esta integración permitió ofrecer respuestas más contextuales y relevantes, optimizando la experiencia del usuario y ampliando las capacidades del asistente virtual.