Steven Kutzer

Physical Security Technician

Baylor Scott & White Health

Mar 2024 - Current (2 years 4 months)

As a Physical Security Technician, I managed and maintained physical security systems, including CCTV, access control, intrusion detection, and emergency blue phones. I was responsible for cutting keys, changing cores, and overseeing secure access for hospital staff, ensuring a safe environment. Additionally, I performed preventive maintenance on cameras, HUGs, panic buttons, and intrusion systems, collaborating closely with hospital management and security teams to address safety and security concerns. My role also involved monitoring HUG infant protection and safety systems. Furthermore, I utilized problem-solving skills to effectively troubleshoot issues, and I adapted to remote work when necessary to grant access to different sites, ens

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Security Systems Technician

Interface Security

Jun 2021 - Jan 2024 (2 years 8 months)

As a Security Systems Technician, I installed and programmed a variety of intrusion alarms, including systems from Honeywell, 2Gig, DMP, and Bosch. I utilized Dealer Admin, Alarm.com, Alarmnet.com, Boldnet, and Tech Apps for effective panel programming and troubleshooting. My responsibilities also included the installation and servicing of access control systems (Hikvision, DMP) and CCTV systems (Eagle Eye, Hikvision). I deployed and configured managed networks, including cradlepoints, Fortinet switches/routers, Yealink phones, and Star2Star boxes. In addition, I assisted Tier 2 technicians with remote troubleshooting and provided chat and phone support to enhance customer satisfaction. I also installed and maintained fire alarm panels (Sil

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Security/Fire Alarm Installer

MITEC

Jul 2019 - Jun 2021 (2 years)

As a Security/Fire Alarm Installer, I installed and tested fire alarm systems, NAC circuits, and security panels, ensuring compliance with safety standards. I also installed access control systems and security cameras according to design plans while supervising and managing installation projects to guarantee timely completion. Additionally, I utilized remote work capabilities to program panels, which enhanced efficiency in troubleshooting and resolving service issues. My strong customer support skills were essential in communicating with clients to address and fix any service-related concerns, ensuring a high level of satisfaction throughout the installation process.

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Lead Installer

SAS Security

Aug 2016 - Jul 2019 (3 years)

As a Lead Installer, I was responsible for the installation of fire alarms, access control systems, and security cameras, ensuring compliance with safety standards and regulations. I led installation crews, attended construction meetings, and processed change orders to maintain project timelines and budgets. Additionally, I utilized my problem-solving skills to address challenges that arose during installations. While my role primarily focused on on-site work, I also engaged in remote communication with customers to resolve service issues, demonstrating my commitment to customer support and enhancing overall service quality. I hold a Texas Fire Alarm License, underscoring my expertise in the field.

Radio Operator/Maintainer (25C)

Texas Army National Guard

Nov 2011 - Dec 2019 (8 years 2 months)

As a Radio Operator/Maintainer (25C), I operated and maintained radio and networking communications systems, ensuring secure communications with leadership through my technical expertise. I completed the Basic Leader Course (BLC) and Resiliency Training, which enhanced my leadership capabilities and adaptability in challenging environments. Additionally, I held an active security clearance, underscoring my commitment to maintaining operational integrity. My problem-solving skills were crucial in troubleshooting communication issues, particularly in remote areas where effective coordination was essential. In these situations, I provided guidance to fellow soldiers on correcting programming in radios, facilitating seamless communication and o

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