Steven boyer

Steven boyer

About

Detail

North Carolina, United States
Contact Steven regarding: 
work
Full-time jobs
Starting at USD50k/year
id_card
Internships
Open to unpaid internships

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Yardzen
    Design PM, Product Ops
    Yardzen
    Jan 2022 - Jan 2023 (1 year 1 month)
    • Oversaw 30+ projects ($20K–$250K) from scoping to delivery • Mentored rotating team of 20–30+ designers; elevated system design QA
  • Yardzen
    Contractor Account Manager
    Yardzen
    Feb 2021 - Jan 2022 (1 year)
    • Led onboarding for Contractor Build Partner network • Used GIS tools + permit data to expand market footprint • Spearheaded transparency portal & collaborative design feedback system
  • Yardzen
    Customer Ops Manager
    Yardzen
    Oct 2020 - Feb 2021 (5 months)
    • ZenDesk first responder; built training for new CX team • Developed KPIs, escalation protocols & premium support path
  • Stitch Fix
    Senior CX & Risk Associate
    Stitch Fix
    May 2019 - Oct 2020 (1 year 6 months)
    • Solved 400+ weekly client issues; led agent-side troubleshooting • Reduced team lift by 50%+ via automation and tooling redesign • Ensured GDPR adherence for EU client data handling
  • Kiwi
    Escalations & Risk Manager
    Kiwi
    May 2015 - Mar 2017 (1 year 11 months)
    • Maintained 90%+ chargeback/dispute win rate • Researched liability risk & negotiated pre-court resolutions
Education verified_user 0% verified
  • F
    FAA Part 107 License Google Data Analytics
    Feb 2025 - Apr 2025 (3 months)
  • F
    ML – fast.ai Machine Learning for Coders
    Fast.ai
    Feb 2025 - May 2025 (4 months)
  • A
    GIS Certificate
    Austin CC
Projects (professional or personal) verified_user 0% verified
  • O
    EthMerc
    OddDuck LLC
    Mar 2025 - Current (1 year 3 months)
    Solidity + Foundry smart contract barter/escrow system CombatClaim AI-powered insurance denial accountability tool Contributor Discord, Farcaster, and UX feedback forums