Stephany Uribe Gamez

Strategic and results-driven Operations Manager with a Master's degree in Big Data and Business Intelligence, Bilingual (english C1/spanish native) and over 8 years of experience in BPO operations management. Proven expertise in leading high impact teams, managing cross functional operations and driving excellence across financial performance, process optimization, and client satisfaction within offshore service delivery models. With advanced skills in data-driven decision-making, leveraging tools such as Power BI, CRM platforms to monitor and improve operational KPIs, cost containment and strategic planning. Experienced in Workforce Management (WFM), lean six sigma methodologies and the implementation of governance, risk, and compliance frameworks. Recognized for building inclusive, collaborative, and high performance work cultures aligned with global standards. With a demonstrated ability to scale operations, manage multi disciplinary teams and align local execution with global business objectives.