Stephanie Saavedra Female

C

Credit Advisor Inside Sales Specialist

Creditwellness LLC

Oct 2025 - Current (9 months)

Help inbound callers understand their credit situation and provide consultations with the goal of enrolling them in one of our services should they be a good fit. Proactively engaged with potential clients through outbound calls to explain service benefits and identify opportunities for enrollment, complementing inbound lead management strategies.

O

Appointment Setter and Manager

Outreach Pro

Mar 2024 - Sep 2025 (1 year 7 months)

As an Appointment Setter and Manager, I was responsible for seeking potential clients for various roofing companies in both the commercial and residential sectors, effectively booking roof inspection appointments. My role involved maintaining client communication, gathering agent feedback, conducting follow-ups, and performing quality checks on calls to ensure high standards of service. Additionally, I leveraged my experience in B2B sales exposure by consistently engaging with business clients, qualifying leads, and identifying decision-makers to understand their needs—key steps in the B2B sales cycle. I also contributed to pipeline management by building and maintaining a strong sales pipeline, ensuring that qualified prospects were nurtur

C

Remote Medical and Legal Interpreter

CanTalk Interpretation

Aug 2023 - Mar 2024 (8 months)

As a Remote Medical and Legal Interpreter, I provided essential interpretation services for Spanish speakers in various critical scenarios, including medical appointments, refugee requests, workers' compensation claims, and 911 calls. My role involved not only facilitating clear communication but also ensuring that clients felt supported and understood throughout the process. I utilized CRM tools to manage incoming calls effectively, enhancing customer service by streamlining communication and ensuring timely responses to client needs. Additionally, my transcription skills were employed to accurately document conversations, further supporting the legal and medical processes involved. My focus was exclusively on assisting Spanish speakers in

Quality Control for Mpower Energy

Fusion BPO El Salvador

Jan 2022 - Aug 2023 (1 year 8 months)

Calling clients to confirm their understanding of enrollment, and important details such as rate per service and the explanation from the sales agent and providing feedback to the client of each sales rep.

Claim Resolution Specialist for First American Home Warranty

Telus International

Sep 2020 - Oct 2021 (1 year 2 months)

Point of contact between the customer and different vendors in order to resolver and complete warranty claims for appliances.

F

Retention Representative for Time Warner Cable

FOCUS EL SALVADOR

Sep 2019 - Oct 2020 (1 year 2 months)

Assisting customers that wanted to cancel services, offering different plans and options to convice them to keep the service.

S

Document Manager for Healthpointe Medical Group

Skycom El Salvador

Sep 2018 - Sep 2019 (1 year 1 month)

Helping patients of the medical group to book and reschedule appoitments, sending documents to nurse case managers, attorneys, helping with follow ups.

S

Tier II Agent - Quality Control for Expedia.com

SYKES EL SALVADOR

Mar 2015 - Aug 2018 (3 years 6 months)

As a Tier II Agent specializing in Quality Control for Expedia.com, I was responsible for handling escalations related to flight and hotel reservation complaints, ensuring a high level of customer satisfaction. My role involved monitoring agents in real-time, providing constructive feedback, and conducting follow-ups to meet key performance indicators (KPIs). Additionally, I utilized my experience in B2B sales closing to enhance my call analysis and coaching efforts, evaluating customer interactions to offer insights on communication, objection handling, and resolution techniques—skills that are essential for effective sales. By reviewing calls, I gained a deeper understanding of customer behavior, identifying hesitation points and factors

T

Customer Service Agent - Collections Rep. for At&t

Teleperformance El Salvador

Feb 2014 - Jan 2015 (1 year)

As a Customer Service Agent - Collections Rep. for AT&T, I was responsible for assisting customers with payment processing, establishing payment arrangements, and resolving billing inquiries to ensure a seamless customer experience. My role required a strong focus on customer service and debt collection, utilizing CRM tools to track interactions and manage accounts effectively. Additionally, my experience in B2B sales closing, while not directly related to collections, significantly enhanced my communicative competence, allowing me to engage with customers more effectively and address their needs with clarity and empathy. I honed my negotiation skills by working with customers to resolve outstanding balances, often negotiating payment terms

Stephanie Saavedra

About

Detail

Timeline

Résumé