S
Stephanie Rose
About
Detail
Michigan, United States
Contact Stephanie regarding:
Flexible work
Starting at
USD30/hour
Résumé
Jobs
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Business Systems Analyst (PMA)HTC IncJan 2017 - Apr 2023 (6 years 4 months)As a Business Analyst contractor in Automotive for Ford Motor Company's Parts Division, I coordinated, tracked, and reported on the status of prototype parts to support vehicle builds. My collaborative efforts with suppliers, engineering, purchasing, and other departments ensured that parts arrived on time for the vehicle build. I managed issues related to the Bill of Materials (BOM) and identified roadblocks, problem-solving by coordinating the team for workarounds or resolutions. Utilizing Excel, Access, and Oracle for data analysis, I conducted "what if" analyses to inform decision-making. Additionally, I worked with prototype supplier chain parts delivery management, focusing on continuous electrical products and services. I also levera- AManager - Technical Customer ServiceAT&T,Jan 2009 - May 2016 (7 years 5 months)• Manage a team of 17 Customer Assistants providing DSL Tier I support, utilizing coaching strategies such as the Management System Operating Control Engineered Service Measurement (MSOC) to enhance service quality. • Interview, hire, coach, and analyze team performance while maintaining quality standards and administering action plans and discipline as necessary. • Train and evaluate team members, managing performance through analytics to increase productivity and improve the overall customer experience. • Consistently exceed set goals and excel above peers, maintaining a position in the top 7% of 200 Managers. Additionally, leverage Salesforce to research the account base in the CRM, which aids in developing satisfactory results and
- ASr. Sales Operations ManagerAT&T,Jan 2006 - Dec 2008 (3 years)Migrated customers from legacy SBC and Bellsouth products, services and private lines to the new AT&T platform • Scheduled, facilitated and planned strategic goals and objectives for each account • Performed analytic analysis by researching the customers inventory, billing and usage trends • Prepared comprehensive financial proposals and contracts • Presented proposal to customers, negotiated contract for signature • Saved over $16M by reducing AT&T operating cost
- Sales Support ManagerAT&TJan 2005 - Dec 2006 (2 years)• Post sales support for large business Account Managers • Served as the liaison for billing and provisioning issues • With a clear understanding of the sales channel and internal processes, developed and streamlined methods, processes and procedures which reduced the cycle time • Initiated and contacted entire mid-west state customers base to proactively ensure a positive Customer Evaluation Experience and managed chronic service or repair issues for entire account base • Promoted to Senior Sales Operation Manager as a result of this project and initiative
- SSystem EngineerSBC,Jan 2004 - Dec 2004 (1 year)• Project managed and engineered tracking the process of Data products in Large Business group, complex products. * • Coordinated and prepared proposals for Technical Sales Executive • Principle organizer for tracking and maintain successful completion of all aspects of technical process of installation • Interacted across all company organizations and outside vendors for Data products. • Planned and trained sales planning and strategy sessions with account team.
- STechnical Sales Executive-DataSBC,Jan 2003 - Dec 2003 (1 year)• Lead the sales teams in providing overall account development and project management, and data support with a focus area in post- sales implementation and coordination for Large Businesses • Negotiated with vendors. • Ordered and tracked hardware and network services required to complete projects • Maintained timeline, tracked and coordinated in conjunction with network installations and equipment • Provided pre-sales research, pricing support and negotiation and closed the sale • Trained Account Managers.
- SSenior Account ExecutiveSBC,Jun 2001 - Dec 2002 (1 year 7 months)• Managed $4 million account base. • Utilized relational sales strategies, to promote complete product offerings and enhancements, (voice, data, convergence, hardware, etc.) • Managed and coordinated Customer Care Team, from the discovery stage to Project Management.
- TSenior Account ExecutiveTeligent Inc,Jan 1999 - Dec 2001 (3 years)• Sold and service wireless technology for the last miles connection
- ASenior Account ExecutiveAT&T, (Legacy)Feb 1992 - Jan 1999 (7 years)• Sold communication services to Medium size businesses in a assigned territory. • Spent two years on a special International Team sold and provided specific services company designed for international and global base customer.
Education
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- MBusinessMacomb CollegeApr 2024 - Nov 2024 (8 months)Data Analytics
- IP networking certification - Capabilities Transformation - Green Belt Six Sigma certification -Agile PMP certificationAT&TFeb 2012 - Feb 2016 (4 years 1 month)