Stephanie Pérez Gómez

Stephanie Pérez Gómez

About

Detail

Selection and recruitment - Customer satisfaction - Case management
Bogotá, Bogota, Colombia
Contact Stephanie regarding: 
work
Full-time jobs
Starting at USD2.5k/month
Flexible work
Starting at USD11/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Confidential
    Case Manager
    Confidential
    Dec 2024 - Current (1 year 7 months)
    Customer Support Specialist chats and email * Customer Assistance: Addressing inquiries related to billing, account management, ensuring a seamless experience for customers. * Referral Management: Assisting customers in understanding their referral programs, including commissions and bonuses. * Documentation & Reporting: Maintaining accurate records of customer interactions and feedback, contributing to continuous improvement in service delivery. Key Achievements: *Successfully maintained a high customer satisfaction rating through personalized support and effective problem resolution. *Streamlined the inquiry process by developing a FAQ resource based on common customer questions and issues.
  • H
    Case Manager
    Hiscore financial
    May 2024 - Oct 2024 (6 months)
    Managed customer documentation and monthly processes with credit bureaus to resolve credit score disputes. Maintained a high standard of accuracy and timeliness in follow-ups, ensuring seamless interactions with external stakeholders.
  • Blue Lynx
    Senior talent sourcer
    Blue Lynx
    Dec 2022 - Mar 2024 (1 year 4 months)
  • Blue Lynx
    Recruitment Consultant
    Blue Lynx
    Dec 2022 - Mar 2024 (1 year 4 months)
  • Blue Lynx
    Talent Sourcer
    Blue Lynx
    Aug 2022 - Mar 2024 (1 year 8 months)
    • Source and screen candidates using all available resources and databases (variety of job boards, a state-of-the-art company-owned CRM, and LinkedIn Recruiter) • Work in close cooperation with the entire recruitment team in Bogota, The Netherlands, and Bulgaria • Build Boolean search strings to use on several platforms • Build and maintain professional relationships with candidates based on trust and knowledge • Qualify job vacancies with clients together with a Recruitment Consultant • Manage job applications from external social platforms • Maintain the recruitment administration in the company CRM • Deliver quick and professional results in a dynamic environment
  • ContactPoint
    Recruitment and selection Specialist
    ContactPoint
    Oct 2019 - Mar 2020 (6 months)
    - Consistently met deadlines and requirements for all production work orders. And designed a strategic plan for component development practices to support the future project. -Teamwork with the operation to acomplish the requirements with optimal resources toadd to the campaign in every class -Currently in charge of different selection processes in operational and administrative positions, optimizing procedures and creating tools such as interview formats and process monitoring formats. -Support and assistance to the general department of human resources in various processes of growth and changes of the company.
  • Sitel
    Recruitment and Selection Specialist
    Sitel
    Aug 2011 - Mar 2013 (1 year 8 months)
    • Start and development of the new line Microsoft LATAM, all technical and commercial positions where filled. • Consistently met deadlines and requirements for all production work orders. And designed a strategic plan for component development practices to support the future project. • Work with my team in recruiting efforts while decreasing time-to-fill and recruitment expenses. • Worked with local employers to understand their recruitment needs, develop recruitment strategies to achieve required staffing, evaluate the talent pool and refer qualified job seekers for employment. Provided additional services to include; candidate assessment testing, recruitment project, working with the operation to optimize the recruitment and selection pro
  • Encore Energy Inc
    Investor Relations Assistant
    Encore Energy Inc
    Dec 2013 - Jun 2017 (3 years 7 months)
Education verified_user 0% verified
  • Pontificia Universidad Javeriana
    Bachelor's degree, PSYCHOLOGY
    Pontificia Universidad Javeriana
    Jan 2006 - Dec 2013 (8 years)